Proceedings of Femfest International Conference on Economics, Management, and Business
Vol. 1 (2023): Proceedings of Femfest International Conference on Economics, Management, and Busines

Service Quality as A Factor Affecting the Satisfaction of Retired Civil Servants in Sharia Economic Perspective

Cut Mutiah Aksyah (Universitas Islam Negeri Ar-Raniry)
Zaki Fuad (Universitas Islam Negeri Ar-Raniry)
Azimah Dianah (Universitas Islam Negeri Ar-Raniry)



Article Info

Publish Date
01 Mar 2023

Abstract

dimensions of service quality, namely Tangible (physical evidence of service), Reliability, Responsiveness, Assurance and Empathy in an sharia economic perspective at PT. TASPEN (Persero) Banda Aceh. This research approach uses inferential quantitative research. The analysis technique in this study is multiple linear regression analysis by distributing questionnaires. The results of this study indicate that all service quality variables simultaneously have a positive effect on the satisfaction of Retired Civil Servant participants at PT. TASPEN (Persero) Banda Aceh. The variables of Reliability and Empathy partially have a positive effect on the retirement satisfaction of Civil Servants. While Tangible (Physical Evidence), Responsiveness and Assurance partially have no effect on the retirement satisfaction of Civil Servants at PT. TASPEN (Persero) Banda Aceh

Copyrights © 2023






Journal Info

Abbrev

JTS

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Proceedings of Femfest International Conference on Economics, Management, and Business focuses on research related to economics, management, and business that are relevant to the development of the theory and practice of economics, management, and business especially in Islamic disciplines. ...