JURNAL GLOBAL MANAJEMEN
Vol 9 No 2 (2020): DESEMBER

DETERMINAN LOYALITAS PELANGGAN, STUDI EMPIRIS PADA MIKIE HOLIDAY & RESORT BERASTAGI

JURNAL DARMA AGUNG LPPM (Universitas Darma Agung)
Ronnie MT Sirait (Unknown)



Article Info

Publish Date
05 Jun 2021

Abstract

The purpose of this study was to analyze the influence of image, price, and trust on customer loyalty either partially or simultaneously. This research is a quantitative description with an opinion gathering instrument with a questionnaire. The sample in this study were 22 people. Technique of analysis uses multiple linear regression. Primary data were processed with SPSS. Research resulted multiple linear regression equation, namely Y = 8,094 + 0,212X1 + 0,706X2 + 0,466X3. Hypothesis test resulted: Image partially affects customer loyalty, price partially affects customer loyalty and trust partially affects customer loyalty. Furthermore. There is a significant influence simultaneously on image, price and trust on customer loyalty. Adjusted RSquare is 0.746, meaning that the research variable has a significant contribution in explaining customer loyalty, which is 74.60%, while the remaining 25.40% is explained by other factors

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Journal Info

Abbrev

global

Publisher

Subject

Humanities Economics, Econometrics & Finance

Description

ISSN Print : 2088-8325 Online ISSN 2715-6001 Journal of Management Study Program, Faculty of Economics, Darma Agung University.Contains scientific studies in the field of Human Resource Management, Marketing Management, Financial Management, General Management, International Economics, Management In ...