Al-Abshar: Journal of Islamic Education Management
Vol. 1 No. 1 (2022): December

The Influence of Service Quality and Library Facilities on User Satisfaction at the Laa Roiba National Institute of Islamic Religion

Heni Feviasari (Laa Roiba National Institute of Islamic Religion, Bogor)
Efrita Norman (Laa Roiba National Institute of Islamic Religion, Bogor)



Article Info

Publish Date
14 Nov 2022

Abstract

This study discusses the quality of service and library facilities on user satisfaction at the National Islamic Institute of Religion Library Laa Roiba Bogor based on the opinions of library users. The method used is quantitative, the population in this study is library visitors, namely students of the National Islamic Institute of Islam Laa Roiba as many as 355 people. This population is obtained from the number of library visitors. The type of sample selection in this study uses simple random sampling, where the sampling of members of the population is carried out randomly without regard to the existing strata in the population. In determining the number of samples using the Slovin formula. With the Slovin formula, it is known that the sample is 78 people. Based on the results of the study, according to library users, the quality of service and library facilities at the Laa Roiba National Islamic Institute Library got a good score. This is evidenced by the results of regression analysis that the correlation coefficient of service quality competence and library facilities is positive.

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Journal Info

Abbrev

alabshar

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Al-Abshar is a Journal of Islamic Education Management, published biannually: on June and December by Islamic Education Management Department, Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan, Indonesia. The journal publishes articles of interest to education practitioners, teachers, ...