Journal of Islamic Economic Scholar
Vol. 1 No. 1 (2020)

THE EFFECT OF WEBSITE QUALITY AND TRUST ON CUSTOMER LOYALTY

Rahmi Afrelia (Unknown)
Lia Hidayah (Unknown)
Ayu Setianingsih (Unknown)
Ade Irma Hariani Hasibuan (Unknown)



Article Info

Publish Date
01 Sep 2020

Abstract

This study aims to determine the effect of website quality and trust on Shoppee customer loyalty. This research uses survey method, where the research instrument uses a questionnaire that is distributed online using WhatssApp media. The population in this study are students of UIN Sunan Kalijaga Yogyakarta who have shopped or have subscribed to Shoppee. The sample in this study were 100 respondents obtained based on purposive sampling technique. This study uses a validity and reliability test using analytical techniques using the IBM SPSS Statistics version 16.0. The results found that: (1) Website Quality has a positive effect on Shoppee customer loyalty; (2) Trust has a positive effect on Shoppee customer loyalty.

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Journal Info

Abbrev

JIES

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

JIES: Journal of Islamic Economic Scholar JIES is journal of student collage scientific papers, using electronic media as a place for publication research results from students college. This journal publish twice per year (Juny and December). JIES is a scientific journal that accepts publication ...