Quantum Wellness : Jurnal Ilmu Kesehatan
Vol. 1 No. 1 (2024): Maret: Quantum Wellness : Jurnal Ilmu Kesehatan

Mutu Pelayanan Keperawat Berdampak Pada Kepuasan Pasien Di IGD RS Dr. Hafiz Cianjur

Maya Masripah (Universitas Indonesia Maju)
Sancka Stella (Universitas Indonesia Maju)
Saiful Gunardi (Universitas Indonesia Maju)



Article Info

Publish Date
27 Mar 2024

Abstract

Introduction: Nursing services as the front line play a very high role in the satisfaction received by patients One of the determinants of patient satisfaction is the quality of nursing services towards the quality of health services, even becoming one of the determining factors for the image of health service institutions. Objective: to analyze the relationship between the quality of nursing services and patient satisfaction in the Emergency Room of Dr Hafiz Cianjur Hospital Method: The design used is descriptive analytics with a cross-sectional approach The sample taken was 94 respondents using accidental sampling techniques Research data was taken using a questionnaire sheet in October - December 2023. Results: After analyzing the data, it was tabulated using chi square test with a significance level of 005 The research results showed that the Quality of Nursing Services (564%) had 53 respondents in the moderate category and Patient Satisfaction (543%) had 51 respondents in the moderate category The statistical test results obtained a significance value of 0002 Based on the value of p <0005, it can be concluded that there is a relationship between the quality of nursing services and patient satisfaction in the Emergency Room of the Hospital.

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Journal Info

Abbrev

QuWell

Publisher

Subject

Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Description

Quantum Wellness : Jurnal Ilmu Kesehatan adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Lembaga Pengembangan Kinerja Dosen, Lembaga Penelitian dan Pengabdian Masyarakat Lembaga Pengembangan Kinerja Dosen. Jurnal ini adalah Jurnal Kesehatan dan Kedokteran yang ...