EKONOMIKA45
Vol. 11 No. 1 (2023): Desember : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan

Efektivitas Dan Efisiensi Pelayanan Kesehatan Pada Puskesmas DTP Gununghalu

Widaningsih Wida (Universitas Teknologi Digital)
Ida Jalilah Fitria Ida (Universitas Teknologi Digital)



Article Info

Publish Date
23 Nov 2023

Abstract

This study aims to determine the Effectiveness and Efficiency of Health Services at Puskesmas DTP Gununghalu. The research method used a qualitative descriptive approach with data collection techniques such as observation, interviews, and documentation. The informants were selected using purposive sampling technique. Based on the research findings, it can be concluded that the quality of services at Puskesmas DTP Gununghalu can be considered effective and efficient. The procedures carried out at the health center were optimal, as reflected in the high level of patient satisfaction. The service delivery time was efficient, the cost of healthcare was affordable, and the range of healthcare products provided was sufficient. The available facilities and infrastructure were adequate, and the competence of the service providers was aligned with their respective fields. As a recommendation, Puskesmas DTP Gununghalu can continuously improve the quality of services and provide a better experience for patients seeking healthcare.

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Journal Info

Abbrev

ekonomika

Publisher

Subject

Economics, Econometrics & Finance

Description

Ilmu Manajemen, Ilmu ekonomi, Manajemen Pemasaran, Manajemen Informatika Terapan, Manajemen Bisnis, Manajemen Informatika Terapan, Ekonomi Bisnis, Sistem Informasi Bisnis, Ilmu Komputer ...