JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Vol 8 No 1 (2024): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)

Dampak Influencer Marketing Dan Online Customer Reviews Terhadap Online Purchase Decisions Dimediasi Oleh Customer Trust

Ida Bagus Nyoman Udayana (Universitas Sarjanawiyata Tamansiswa Yogyakarta)
Faturrahman Hanafi (Universitas sarjanawiata tamansiswa)
Lusia Tria Hatmanti Hutami (Universitas Sarjanawiata Tamansiswa)



Article Info

Publish Date
07 Apr 2024

Abstract

This study specifically targets the individuals who utilize the Shopee marketplace platform inside the city of Yogyakarta. The objective of this study is to examine the impact of customer reviews and online influencer marketing on online purchasing decisions, with customer trust playing a mediating role. The data collection instrument employed was a questionnaire created using Google Forms, and a total of 120 participants were chosen by purposive selection approaches. Afterwards, the data were analyzed using the SPSS version 25 software. This analysis incorporates the utilization of Sobel testing, R2 or coefficient of determination assessment, t-test examination, F-test examination, verification of traditional assumptions, and evaluation of Multiple Linear Regression. The study's findings suggest that influencer marketing positively influences consumer trust. Additionally, online customer reviews have a key role in shaping consumer trust, while consumer confidence has a favorable and substantial impact on online purchase decisions. Nevertheless, neither influencer marketing nor online customer evaluations have a direct influence on consumers' decisions to make online purchases

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Journal Info

Abbrev

jpek

Publisher

Subject

Economics, Econometrics & Finance Education

Description

Jurnal Pendidikan Ekonomi dan Kewirausahaan (jpek) terbit dua kali setahun pada bulan juni dan desember. Memuat artikel, riset maupun pemikiran-pemikiran kritis tentang pendidikan ekonomi, ekonomi, dan kewirausahaan yang relevan bagi pengembangan profesi dan praktek ilmu ekonomi. ...