Jurnal Komunikasi Indonesia
Vol. 12, No. 2

The Impact of Digital Communication on Online Purchasing Behavior among Indonesian Millennials: A Case Study of Tokopedia

Panigoro, Erwin (Unknown)
Harwani, Yuli (Unknown)
Permana, Dudi (Unknown)
Imaningsih, Erna Sofriana (Unknown)
Mahadewi, Erlina P. (Unknown)



Article Info

Publish Date
31 Aug 2023

Abstract

This article discusses the impact of digital communication on the online purchasing behavior of millennials in Indonesia, with a particular focus on transaction flow through the online commerce platform Tokopedia. The study aims to show that Tokopedia's digital communications determine users' attitudes and purchasing behavior. In this paper, the quantitative research method of causal design is adopted, and 210 respondents selected by simple random sampling are used as the sample size. The variables examined in this study include perceptions related to digital communication and online purchasing behavior, which are manipulated through different dimensions and indicators. The results show that perceived digital communication has a significant and positive impact on online purchasing behavior. Additionally, the study suggested that Tokopedia should develop a digital communication strategy to improve customer experience. Further research could expand the sample size and examine other variables for a more complete understanding of consumer behavior.

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Journal Info

Abbrev

publication:jkmi

Publisher

Subject

Humanities Computer Science & IT Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Description

The aim of the Jurnal Komunikasi Indonesia is to promote and enhance advanced academic discussions, including research development and debates in the field of media and communication. It also serves as a interdisciplinary forum for researchers and industry players who use research as the frame for ...