Dinasti International Journal of Management Science
Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)

Understanding Customer Intention to Use Online Food Delivery Services In The Post-Pandemic Era In Indonesia

Cliff Adam Sugiharto (Universitas Prasetiya Mulya, Jakarta, Indonesia)
Himawati Cahyu Lestari (Universitas Prasetiya Mulya, Jakarta, Indonesia)
Ishmael Lamisi Kananda (Universitas Prasetiya Mulya, Jakarta, Indonesia)
Fadhil Ramadhan (Universitas Prasetiya Mulya, Jakarta, Indonesia)
Syifa Salsabila (Universitas Prasetiya Mulya, Jakarta, Indonesia)

Article Info

Publish Date
29 Feb 2024

Abstract

This study aims to explore the factors influencing consumer attitudes and intentions towards using Online Food Delivery (OFD) services in Indonesia. Integrating the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Theory of Planned Behavior (TPB), the research evaluates dimensions such as performance expectancy, effort expectancy, social influence, information quality, price-saving, and time-saving orientation. Through a structured online survey of 275 Indonesian respondents, it was found that social influence, price-saving, and time-saving orientation positively impact OFD perceptions. This study provides novel insights into post-COVID-19 pandemic OFD research in Indonesia, albeit limited to respondents in the Jabodetabek area.

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Journal Info
Dinasti International Journal of Management Science
Website

Abbrev

DIJMS

Publisher

Dinasti Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

Description

This research was carried out on Build Operate Transfer investment in Business cooperation model to metering system development project by examinated those criterias by technology preparedness level (TKT) evaluation method, Innovation preparedness level and political, social economic, technology, ...