Semesta
Vol. 1 No. 2 (2023): Juli 2023

Analisis Kepuasan Siswa Terhadap Layanan Administrasi di SMAN 10 MATARAM

M Faqih (Fakultas Ilmu Pendidikan dan Psikologi Universitas Pendidikan Mandalika)
Rasyid Ridho (Fakultas Ilmu Pendidikan dan Psikologi Universitas Pendidikan Mandalika)
Anggita Permatasari (Fakultas Ilmu Pendidikan dan Psikologi Universitas Pendidikan Mandalika)



Article Info

Publish Date
31 Jul 2023

Abstract

This study aims at determining: 1) the level of quality of administrative services, 2) the level of student satisfaction, and 3) the effect of the quality of administrative services on student satisfaction in SMAN 10 Mataram. The research approach used is quantitative with associative methods. The sample used in this study was 100 which were determined by stratified random sampling. Data were collected using the questionnaire method and then analyzed using descriptive statistics and simple linear regression analysis. The results of the analysis show that: 1) The quality of administration services at SMAN 10 Mataram is 3.27 which is in the very good category; 2) Student satisfaction at SMAN 10 Mataram is 3.24 which means that student satisfaction is high; and 3) The results of the regression analysis show: a.) There is a significant correlation between X and Y with a correlation coefficient of 0.657; b.) The regression equation obtained is Y = 0.824 + 0.740(X); c.) The regression model is a significant model based on the F-count value of 72.24 and a significance level of 0.000, d.) The effect of X and Y is a significant effect based on the t-count value of 8.616 and a significance level of 0.000; and e) The influence of X on Y is 43.1%.

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Journal Info

Abbrev

semesta

Publisher

Subject

Education

Description

SEMESTA : Jurnal Ilmu Pendidikan dan Pengajaran [e-ISSN: 2986-8874] adalah Jurnal Open Access yang diterbitkan oleh Yayasan Alpatih Harapan Semesta. SEMESTA membahas terkait tentang dinamika ilmu pendidikan dan pengajaran yang terjadi dalam konteks masyarakat di tingkat Pendidikan dasar, menengah ...