Journal of Management and Bussines (JOMB)
Vol 6 No 1 (2024): Journal of Management and Bussines (JOMB)

Analisis E-WOM, Brand Image, Trust dan Online Purchase Intention terhadap Aplikasi Gojek

Tara Diva Azura (Universitas Telkom)
Tarandhika Tantra (Universitas Telkom)



Article Info

Publish Date
21 Feb 2024

Abstract

This research wants to find out whether Trust and Brand Image can act as mediators between E-WOM and OPI in the Gojek Application. The research method used is quantitative, with data collection through questionnaires using a Likert scale. A total of 385 respondents who had used the Gojek Application service were selected using a purposive sampling technique. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SMART PLS 3 software. The research results show that E-WOM has a positive and significant influence on Trust and Brand Image. The influence of Brand Image on Trust is also significant. In the Intervening test, only Brand Image moderated the influence of E-WOM on Trust. Brand Image plays a key role in creating a big influence on Trust. In conclusion, Gojek is advised to continue to innovate in application development in order to build a positive image for its consumers. The better Gojek's image, the greater consumer confidence in using the services offered through the Gojek Application. Keywords: Gojek Application, Brand Image, E-Wom, Online Purchase Intention, Trust

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Journal Info

Abbrev

JOMB

Publisher

Subject

Description

Journal of Management and Bussines (JOMB) focus dan scopenya meliputi; Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional, Manajemen Sistem Informasi, Manajemen Pajak dan, Administrasi ...