Journal of Management and Bussines (JOMB)
Vol 6 No 3 (2024): Journal of Management and Bussines (JOMB)

Perceived Value terhadap Repurchase Intention yang Dimediasi Customer Trust pada E-Commerce Tokopedia di Kota Bandung

Refanda Putri Cahyaningtiyas (Universitas Jenderal Achmad Yani)
Eka Ludiya (Universitas Jenderal Achmad Yani)



Article Info

Publish Date
30 May 2024

Abstract

This research aims to explore the influence of perceived value on repurchase intention mediated by customer trust on the Tokopedia e-commerce platform in Bandung City. The data collection method used was a survey using an online questionnaire. The research results have gone through the stages of validity and reliability testing, classical assumption testing, simple regression testing, multiple regression and Sobel testing. SPSS version 25 software tools and an online Sobel calculator were used to analyze the data. The research results show that the four hypotheses successfully reject H0, which means that perceived value has a positive and significant effect on repurchase intention which is mediated by customer trust. In conclusion, this research provides a deeper understanding of the relationship between perceived value, customer trust, and repurchase intention in the context of e-commerce. Keywords: Customer Trust, Perceived Value, Repurchase Intention

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Journal Info

Abbrev

JOMB

Publisher

Subject

Description

Journal of Management and Bussines (JOMB) focus dan scopenya meliputi; Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional, Manajemen Sistem Informasi, Manajemen Pajak dan, Administrasi ...