Jurnal Media Ekonomi (JURMEK)
Vol 25 No 1 (2020): Jurnal Media Ekonomi (JURMEK) April

PENGARUH GAYA KEPEMIMPINAN, KOMPETENSI, DAN MOTIVASI PEGAWAI TERHADAP KUALITAS PELAYANAN PADA KANTOR PERTANAHAN KABUPATEN MUSI RAWAS

Gunadi Rusydi (Program Studi Magister Manajemen, Universitas Bina Insan Lubuklinggau)
Yohanes Susanto (Program Studi Magister Manajemen, Universitas Bina Insan Lubuklinggau)
Harni Harni (Program Studi Magister Manajemen, Universitas Bina Insan Lubuklinggau)



Article Info

Publish Date
07 Apr 2020

Abstract

The purpose of this study is to study leadership motivation, competence, and motivation for service quality in the Musi Rawas Land Office, both simultaneously and partially. The sample of this study were 50 employees at the Musi Rawas Land Office. The research data were collected with a questionnaire submitted through data quality tests namely validity and reliability and hypothesis testing using multiple linear regression, t test of determination (R2) and f test. Through testing the correlation coefficient (R) Obtained from the level of competition or the relationship between leadership style, competence, and work motivation of employees has a high relationship that is 94.6%. The result of determination (R2) of 89% means that the percentage of style motivation, employee competence and motivation towards service quality is 89% in this study. The results of the partial test (t test) and simultaneous test (f test) were carried out to prove the leadership style, competence and work motivation that were significant to the quality of service at the Musi Rawas Land Office. calculate which is higher than ftabel that is 389,472> 2.81 and the probability (sig 0,000) is less than or less than 0.05 So Ha; accepted and Ho; rejected. The most dominant variable affecting service quality at the Musi Rawas Land Office is competency with a conversion value of 0.944. A positive and strong relationship which means getting higher competence will be higher than the quality of service at the Musi Rawas Land Office.

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Journal Info

Abbrev

jurmek

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Jurnal Media Ekonomi (JURMEK) menerbitkan artikel tentang Ilmu Ekonomi dari berbagai sudut pandang, yang meliputi studi literatur dan studi lapangan. Jurnal ini menempatkan empatis pada aspek-aspek yang berkaitan dengan: 1. Manajemen Sumber Daya Manusia, 2. Pengelolaan Keuangan, 3. Manajemen ...