Indonesian Journal of Economy, Business, Entrepreneuship and Finance (IJEBEF)
Vol. 4 No. 1 (2024): Indonesian Journal of Economy, Business, Entrepreneuship and Finance

KAJIAN EMPIRIS KEADILAN ORGANISASI, KOMITMEN ORGANISASIONAL, KINERJA KARYAWAN DAN KUALITAS PELAYANAN

Saefullah, Encep (Unknown)
Salapudin, Salapudin (Unknown)

Article Info

Publish Date
30 Apr 2024

Abstract

The purpose of this research is to be able to determine and analyze organizational justice towards service quality, organizational commitment to service quality and employee performance towards service quality at PT X Serang. This research used the Structural Equation Model-Partial Least Square (SEM-PLS) approach and involved data collection by distributing questionnaires to 33 employees with a sampling technique using non-probability sampling and assisted by the use of SmartPLS 3.2 software as a data analysis tool. The research results show that the factors of organizational justice, organizational commitment, and employee performance have a positive and significant effect on service quality based on a p-value that is smaller than 0.05

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Journal Info
Indonesian Journal of Economy, Business, Entrepreneuship and Finance (IJEBEF)
Website

Abbrev

home

Publisher

Education and Social Center Publisher

Subject

Economics, Econometrics & Finance

Description

Indonesian Journal of Economy, Business, Entrepreneuship and Finance (IJEBEF) is a peer-refereed open-access National journal which has been established for the dissemination of state-of-the-art knowledge in the field of Economy. Starting from 2021, IJEBEF would be published Three times in a year. ...