Jurnal Internasional
Vol. 3 No. 2 (2024): March - April : The International Journal of Education Management and Sosiology

The Influence of Promotion, Product Quality, and Brand Image on Buyer Decisions and the Implications for Customer Satisfaction

Suharno, FA Suharno (Unknown)
Zambri, Mohammad (Unknown)
Edy Wibowo, Sunaryo (Unknown)
Hadi Winoto, Suryadi (Unknown)
Taryono (Unknown)



Article Info

Publish Date
06 Apr 2024

Abstract

This research aims to analyze promotions, product quality, and brand image on purchasing decisions and their implications for customer satisfaction. The research was structured in the form of Cluster Stratified Random Sampling with a sample size of 325 respondents, the Alanisis Method used Structural Equation Modeling (SEM). The research results concluded that the total influence of the Product Quality variable on customer satisfaction for Small Industrial Village (PIK) products is in the Fair to Good category, this indicates that customer satisfaction is not optimal. The magnitude of the influence of Brand Image on Purchase Decisions for Small Industrial Village Shoe Products (PIK) with a total influence of 21.09 percent. Meanwhile, the magnitude of the influence of Promotion on Purchasing Decisions for Small Industrial Village Shoe Products (PIK) has a total influence of 23.57 percent, while the magnitude of the influence of Purchasing Decisions on Customer Satisfaction from Small Industrial Village Shoe Products (PIK) has a total influence of 80.51 percent.

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Journal Info

Abbrev

ijems

Publisher

Subject

Humanities Social Sciences

Description

The International Journal of Education Management and Sociology (IJEMS) was founded by PDPI (Indonesian Research Lecturer Association) and published on December 6, 2021 in South Tangerang City, Indonesia. IJEMS is the multidisciplinary journal which provides a platform for researchers, academics, ...