JURNAL MANAJEMEN MOTIVASI
Vol 11, No 1 (2015)

Analisis Kepuasan Pelanggan Pada Perusahaan Daerah Air Minum Tirta Nusa Kabupaten Natuna

Samsudin A (Fakultas Ekonomi Universitas Muhammadiyah Pontianak)
Ayu Andira (Unknown)

Article Info

Publish Date
16 Mar 2016

Abstract

This study analyzes customer satisfaction provided by PDAM Tirta Nusa Natuna. The customer satisfaction survey was conducted to determine customer satisfaction is of the data obtained through interviews, observation, and questionnaire. Data were analyzed using Cartesian diagram. The sample of 100 clients drawn from a population of 3,161 customers in 2013. The results showed that the respondents were dissatisfied with the services provided by PDAM.This can be seen in a comparison of the satisfaction and expectations of respondents. The average score of satisfaction was 3.17 and the average score of importance was 4.39.

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Journal Info
JURNAL MANAJEMEN MOTIVASI
Website

Abbrev

jm_motivasi

Publisher

Universitas Muhammadiyah Pontianak

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen ...