Dinamika Pendidikan
Vol 4, No 1 (2009): June 2009

PERSEPSI MAHASISWA JURUSAN MANAJEMEN TERHADAP KUALITAS FAKULTAS EKONOMI UNIVERSITAS NEGERI SEMARANG

Sutrasmawati, Endang (Unknown)



Article Info

Publish Date
27 Jun 2009

Abstract

This reserach aim to know the perception of management student economics faculty about service quality to satisfaction. Raised ;there is positive influence and significance between reliability and satisfaction with coeffecient regression 0.737, there is positive influence and significance between responsiveness and satisfaction with coeffecient regression 0.572, there is positive influence and significance between emphaty and satisfaction with coeffecient regression 0.954, there is positive influence and significance between guarantee and satisfaction with coeffecient regression 0.162 there is positive physical evidence and significance between reliability and satisfaction with coeffecient regression 0549. Based o this research , the faculty management must give attention to emphaty variablebecause this variable can be influence the student satisfaction. Keywords: Service Quality , Perception management student

Copyrights © 2009






Journal Info

Abbrev

DP

Publisher

Subject

Education

Description

Dinamika Pendidikan (p-ISSN 1907-3720, e-ISSN 2502-5074) is a scientific periodical published by the Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang collaborate with Asosiasi Profesi Pendidik Ekonomi Indonesia (ASPROPENDO), Asosiasi Profesi Pendidikan Akuntansi ...