Benefit: Jurnal Manajemen dan Bisnis
Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 17 No 1 Juni 2013

PRAKTIK TQM, PERSEPSI KUALITAS LAYANAN DAN KEPUASAN PENGUJUNG Suatu Analisis dengan Pendekatan Partial Least Square

Ratnaningrum, Ratnaningrum (Unknown)
Nasron, Muh. (Unknown)

Article Info

Publish Date
18 Dec 2015

Abstract

The purpose of this study are to confirm wether the dimensions of top management commitment, costumer focus, benchmarking, training, and employee focus can perform TQM practices variables and to analyze the influences of the perceived service quality to costumersatisfaction. The PLS output shows that TQM practices construct is performed by the dimensionsof top management commitment, costumer focus, benchmarking, training, and employee focus.The other finding is that the perceived service quality influences positively to customer satisfaction.

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Journal Info
Benefit: Jurnal Manajemen dan Bisnis
Website

Abbrev

benefit

Publisher

Universitas Muhammadiyah Surakarta

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Benefit: Jurnal Manajemen dan Bisnis is a peer-reviewed journal published by Department of Management, Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, covering a variety of topics in economics, management, business and ...