Jurnal Ilmiah Matrik
MATRIK Vol.16 No.2 Agustus 2014

PENGUKURAN KUALITAS LAYANAN SISTEM INFORMASI MENGGUNAKAN SERVQUAL METHODE

Sahfitri, Vivi (Unknown)



Article Info

Publish Date
01 Aug 2014

Abstract

Implementation of information systems is one of the supporting facilities for the performance of an institution . Utilization Information System aims to simplify the task of the user in order to achieve savings in time, cost , and resource decision-making. User Satisfaction of an information system is one of the factors or measures of success for the development and implementation of Information Systems. This study analyzed the use of Information Systems service quality variables contained in the method of the Service Quality. The results of this study indicate that simultaneous or partially simultaneous or there is a significant and positive relationship between the variables in the study variables . While the regression analysis of the results obtained by the fact that the contribution of the five variables is 66.5 % of the variable User Satisfaction Information System.

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Journal Info

Abbrev

jurnalmatrik

Publisher

Subject

Computer Science & IT

Description

Peringkat Akreditasi Jurnal Ilmiah Periode III Tahun 2022 KEPUTUSAN DIREKTUR JENDERAL PENDIDIKAN TINGGI, RISET, DAN TEKNOLOGI KEMENTERIAN PENDIDIKAN, KEBUDAYAAN, RISET, DAN TEKNOLOGI REPUBLIK INDONESIA NOMOR 225/E/KPT/2022 TENTANG PERINGKAT AKREDITASI JURNAL ILMIAH PERIODE III TAHUN 2022. Jurnal ...