Aktualita Manajemen
Vol 10, No 1 (2016): Aktualita Manajemen

BRAND EXPERIENCE IN BUILDING LOYALTY THROUGH THE SATISFACTION AND TRUST IN ENERGY DRINK (CASE IN INDONESIA)

Dharviandi, Taufiek ( Magister of Management Esa Unggul University North Arjuna Street No.9 Kebon Jeruk, Jakarta)



Article Info

Publish Date
10 Aug 2017

Abstract

AbstractEnergy drink industry is growing rapidly in Indonesia. There are various brands, packaging (whether in bottle or sachet) and the liquid and powder types. This growth also creates competition in the energy drink business where energy drink manufacturers continuously strive in various ways so that customers remain loyal to its products. The objective of this study is to research the role of brand experience that is mediated by brand trust and brand satisfaction on the energy drink of Kratingdaeng brand. The design of this study was used explanatory research with survey method by distributing questionnaires in which there are 27 statements with Likert scale 5 to 210 consumers Kratingdaeng in five major cities in Indonesia as a sample. The data analysis technique that has been collected using Structural Equation Modeling (SEM), assisted by calculation process with LISREL. In a study conducted five hypotheses, then it can be shown that the scale is reliable and valid, to the brand experience, brand loyalty, brand satisfaction and brand trust. The result of T values greater than t table (t>1.96) and significant values (p<0.05), then the brand experience to positively influence in building brand loyalty, both directly and indirectly through brand satisfaction and brand trust.Keywords: brand loyalty, brand experience, brand trust, brand satisfaction.

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Journal Info

Abbrev

Publisher

Subject

Economics, Econometrics & Finance

Description

Aktualita Manajemen merupkan jurnal yang berisikan artikel-artikel mengenai ilmu manajemen. Artikel - artikel yang diterbitkan ini ditulis oleh dosen - dosen dari program pascasarjana Magister Manajemen UEU, namun kami juga menerima submission artikel yang ditulis oleh para dosen di luar Universitas ...