Multitek Indonesia : Jurnal Ilmiah
Vol 10, No 1 (2016): Juni

PERANCANGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA KLINIK (Studi Kasus: Klinik Pratama Nusa Medika Meritjan)

Yudo Bismo Utomo (Magister Teknik Informatika STMIK Amikom Yogyakarta)
Wing Wahyu Winarno (Magister Teknik Informatika STMIK Amikom Yogyakarta)
Armadyah Amborowati (Magister Teknik Informatika STMIK Amikom Yogyakarta)

Article Info

Publish Date
27 Oct 2016

Abstract

Pratama Nusa Medika Clinic is a clinic that specialized in health services. This clinic requires a web-based CRM application to solve the problems in serving patients who still use manual processes. Before the CRM application is designed, the authors analyze the first to collect data and information using operational CRM and Gartner. Having analyzed then the application is designed and then produced a prototype based CRM website. Results obtained from this research is to implement a web-based CRM application in the clinic, can facilitate the clinic manage all business processes running, so established a good relationship between the patients with the clinic with twoway communication

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Journal Info
Multitek Indonesia : Jurnal Ilmiah
Website

Abbrev

multitek

Publisher

Universitas Muhammadiyah Ponorogo

Subject

Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering

Description

Multitek Indonesia : Jurnal Ilmiah is a journal published by the Technic Faculty, Universitas Muhammadiyah Ponorogo (Unmuh Ponorogo) in collaboration with Universitas Muhammadiyah Ponorogo Research and Community Service. Published twice a year (June and Desember), contains six to ten articles and ...