JURIS (Jurnal Ilmiah Syariah)
Vol 14, No 2 (2015)

MANAJEMEN PELAYANAN PUBLIK DALAM PERSPEKTIF ISLAM (Studi di Rumah Sakit Ibnu Sina Kota Pekanbaru)

Rachmadi, Muhammad (Unknown)
Muslim, Muslim (Unknown)



Article Info

Publish Date
18 Oct 2016

Abstract

This study aimed at examining the relationship between Islamic values and public services. To achieve the purpose it employed survey research design. The patients in Ibnu Sina Islamic hospital were assigned as respondents and questionnaire was used to assess their perceptions toward the values and the quality services provided by the hospital. The findings showed that 1) the implementation of the Islamic values provided by the hospital was in general was ‘good’,  2) the quality of public services in general was also ‘good’, and 3) the correlation between the implementation of Islamic values and the quality of public services was ‘positive’ (0.458 on Pearson Product Moment index). It can be concluded that the more Islamic values were implemented, the quality of public services tended to be more realized. Theoretically, the finding were expected to yield evidence that there was positive correlation between organizational culture, especially religious values, and organizational performance, especially quality of public services. Practically, the findings encouraged the hospital managers to keep improving their implementation of Islamic values since the of quality of public services tended to increase as well.Kata kunci: nilai-nilai Islam, pelayanan publik, rumah sakit Islam Ibnu Sina

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Journal Info

Abbrev

Juris

Publisher

Subject

Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

Description

(ISSN Online: 2580-2763) was firstly published in 2002 by Jurusan Syariah (now is Fakultas Syariah) or Faculty of Shariah of State Institute for Islamic Studies Batusangkar. The journal is aimed at spreading the research results conducted by academicians, researchers, and practitioners in the ...