Islamic Management: Jurnal Manajemen Pendidikan Islam
Vol 2, No 01 (2019)

MAHASANTRI SATISFACTION TOWARDS THE UNIVERSITY BOARDING SCHOOL: A SERVICE QUALITY APPROACH IN ISLAMIC HIGHER EDUCATION

R. Nadia R.P. Dalimunthe (UIN Sunan Gunung Djati Bandung)
Dahlya Indra Nurwanti (UIN Sunan Gunung Djati Bandung)
Siti Nuraeni Muhtar (UIN Sunan Gunung Djati Bandung)
Nurul Hilaliyah (Institut Manajemen Koperasi Indonesia)

Article Info

Publish Date
24 Jan 2019

Abstract

Mahasantri (an Islamic university students) is an agent for Islamic Higher Education Institution to face the Moderate Islam Malay Era. In Indonesia, for example, there is a university boarding school program for Mahasantri to improve their personality and competence. This study is trying to find out whether the program has been aligned with their satisfaction. One of service they received in the boarding is English Language Learning program. They are going to be interviewed about their satisfaction toward the program. Then, the interview result will be analyzed to generate the satisfaction indicator referring to five dimensions of Service Quality (SQ) by Parasuraman and Berry (1991).

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Journal Info
Islamic Management: Jurnal Manajemen Pendidikan Islam
Website

Abbrev

jim

Publisher

Sekolah Tinggi Agama Islam Al Hidayah Bogor

Subject

Education

Description

Islamic Management: Jurnal Manajemen Pendidikan Islam adalah jurnal berkala ilmiah yang diterbitkan oleh Prodi Manajemen Pendidikan Islam (MPI) Jurusan Tarbiyah STAI Al Hidayah Bogor. Jurnal ini mengkhususkan diri pada pengkajian ilmu manajemen pendidikan Islam. Pengelola menyambut baik kontribusi ...