Transparansi Jurnal Ilmiah Ilmu Administrasi
Vol 1, No 1: Juni 2018

Pengaruh Kompetensi Pegawai dan Iklim Organisasi Terhadap Kualitas Pelayanan di Unit Pelaksana Pelayanan Terpadu Satu Pintu Kota Administrasi Jakarta Barat

A.H. Rahadian (Lembaga Penelitian dan Pengabdiaan Kepada Masyarakat (LPPM) Institut Ilmu Sosial dan Manajemen STIAMI)
Albertina Novi (Lembaga Penelitian dan Pengabdiaan Kepada Masyarakat (LPPM) Institut Ilmu Sosial dan Manajemen STIAMI)
Sri Sundari (Lembaga Penelitian dan Pengabdiaan Kepada Masyarakat (LPPM) Institut Ilmu Sosial dan Manajemen STIAMI)
Mary Ismowati (Lembaga Penelitian dan Pengabdiaan Kepada Masyarakat (LPPM) Institut Ilmu Sosial dan Manajemen STIAMI)

Article Info

Publish Date
31 Jul 2018

Abstract

This study aims to determine how much Effect of Employee Competence and Organizational Climate on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration, by taking a sample of 93 respondents. Both independent variables and the dependent variable is operationalized by research method as follows: Sampling is done by using the technique sampling; Scoring of answers of respondents using a Likert Scale Technique; using Quantitative Descriptive Data Analysis. From the above results, it can be concluded that the hypothesis that the authors propose is acceptable, because there is a positive Effect of Employee Competence and Organizational Climate either partially or simultaneously on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration. 

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Journal Info
Transparansi Jurnal Ilmiah Ilmu Administrasi
Website

Abbrev

transparansi

Publisher

Institut Ilmu Sosial dan Manajemen STIAMI

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

The Journal invites original articles and not simultaneously submitted to another journal or conference, which includes, but is not limited to: administration and policy in public, business and tax sectors. ...