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"Vol 17, No 4 (2023): Desember 2023"
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<![CDATA[EVALUASI KUALITAS PELAYANAN PRIMA CARGO HANDLING TERHADAP KEPUASAN PELANGGAN PADA PT. GAPURA ANGKASA CABANG DENPASAR ]]>
<![CDATA[SHANIA AULIA RACHMA]]>;
<![CDATA[KASIANI KASIANI]]>;
<![CDATA[AA. AYU MIRAH KENCANAWATI]]>;
<![CDATA[COKORDA GEDE PUTRA YUDISTIRA]]>;
<![CDATA[LILY MARHENI]]>;
<![CDATA[I MADE SARJANA]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.616
<![CDATA[This study aims to determine the quality of excellent service to cargo handling service officers at PT. Gapura Angkasa Denpasar Branch to find out the service attributes that require top priority in improvement in order to formulate a strategy for improvement. The population in this study was customer cargo of 2911 people, determining the sample size using the Slovin formula and obtained a sample of 96.7 rounded up to 97 people. The data analysis method used is descriptive statistics, Importance Performance Analysis (IPA), and Customer SatisfAction Index (CSI) with quantitative data types. The results of this study indicate that the quality of service is not entirely satisfactory with the value of the level of conformity 84%, the average value of performance and expectations of 3.92 and 4.67 then the value of the gap is -0.75 and the level of customer satisfAction with the services provided is 78.63% meaning quite satisfied. Service attributes that need improvement are the dimensions of Attitude (Attitude), Attention (Attention) and Appearance (Appearance). The formulated strategy includes, conducting training programs in accordance with standard operating procedures (SOP), implementing 3S procedures (Greetings, Smiles, and Greetings), a new service procedure was made in accordance with the company's standard operating procedures (SOP) and the company held training programs on excellent service quality in proper communication techniques. And provide socialization or counseling, especially about physical and non-physical Appearance, such as dressing, how to convey information in good words, and not offensive]]>
<![CDATA[ANALISIS PERKAWINAN BEDA AGAMA DALAM PRESPEKTIF RELIGIUSITAS DAN AKIBAT HUKUMNYA ]]>
<![CDATA[MIEKE ANGGRAENI DEWI]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.632
<![CDATA[In the reality of community life, marriage appears to be relatively straightforward when both couples share the same religious beliefs. However, issues arise when the couple holds differing religious convictions. These religious differences can impede the execution of a marriage. This research employs a juridical-normative method, which involves an approach that examines legal regulations and other relevant provisions related to interfaith marriages. The regulations explored in this research pertain to interfaith marriages. The legal consequences of an interfaith marriage are that the marriage is not recognized as valid according to the respective religious beliefs of the individuals involved. Therefore, from a legal standpoint, this marriage is also deemed invalid according to the Marriage Law No. 1 of 1974. The result of an invalid marriage also impacts the status and position of children born from an interfaith marriage. Children born from interfaith marriages are considered born out of wedlock, as the marriage of their parents is not recognized as valid. Consequently, these children only have legal relations with their mothers and not with their fathers.]]>
<![CDATA[PENGARUH KEPERCAYAAN DAN E-WOM TERHADAP NIAT PEMBELIAN ONLINE SERTA PERAN DEMOGRAFI SEBAGAI PEMODERASI PEMBELIAN ONLINE ]]>
<![CDATA[I DEWA GEDE ARISTANA]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.648
<![CDATA[The Indonesian E-Commerce market, especially in the retail industry, is undergoing a phase of development, but behind the rapid growth of E-Commerce there are contradictory business issues related to online buying behavior. When internet usage is increasing in online shopping activities, a large number of prospective consumers actually decide to cancel at the final stage of completing online transactions, namely at the payment stage. The increase in the value of E-Commerce transactions was not followed by an increase in the ratio of online transaction settlement. The purpose of this research is to explain the effect of trust and Electronic Word of Mouth on online purchase intentions and online purchases, the mediating role of online purchase intentions, and the demographic moderation role on the effect of online purchase intentions on online purchases. Theories used as references are Theory of Planned Behavior (TPB) and Social cognitive theory. Respondents in this study were people of Denpasar City who had purchased fashion products online, in the past one month with a minimum age of 17 years, and had at least 1 purchase. Data analysis was performed using PLS (partial least square). The results of this study indicate that trust has a positive but not significant effect on online purchases and on online purchase intentions has a positive and significant effect, E-WOM has a positive and significant influence on the intention of online purchase and online purchase, intention to purchase online has a positive effect and significant to online purchases. Online purchase intention mediates perfectly the effect of trust in online purchases, while the partial influence is shown by online purchase intention in mediating the effect of E-WOM on online purchases, and demographics are not able to moderate the influence of online purchase intentions on online purchases.]]>
<![CDATA[PENEGAKAN HUKUM TINDAK PIDANA PEMILU PADA PEMILIHAN KEPALA DAERAH DI KABUPATEN LOMBOK UTARA TAHUN 2020 ]]>
<![CDATA[ZAHRATUL'AIN TAUFIK]]>;
<![CDATA[ARYADI ALMAUD DUDY]]>;
<![CDATA[NUNUNG RAHMANIA]]>;
<![CDATA[ATIKA ZAHRA NIRMALA]]>;
<![CDATA[SUHEFLIHUSNAINI ASHADY]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.664
<![CDATA[Pilkada is the implementation of people's sovereignty to elect regional leaders directly and democratically. It is known that the number of Election Crimes in North Lombok Regency is eight cases where only one case reached trial and was convicted. The purpose of this research is to find out the law enforcement efforts of Election Crimes in the 2020 regional head elections in North Lombok Regency. The benefits of this research are expected to contribute as a reference for election law enforcers to maintain and uphold elections in accordance with electoral principles. This type of research is empirical legal research using a case approach, conceptual approach, and statutory approach. This research then results in that election crimes are resolved by the North Lombok Regency Gakkumdu Center consisting of elements of the North Lombok Resort Police, the Mataram District Attorney's Office and the North Lombok Regency Bawaslu, which in its implementation, the understanding and focus of knowledge regarding elections and law enforcement of criminal acts are different, resulting in many events registered as alleged violations of election crimes at the North Lombok Regency Bawaslu that cannot be handled until the trial in court, due to factors of fulfillment of the elements of the article, evidence and interpretation of the article among the North Lombok Regency Gakkumdu Center personnel who mostly do not find conclusions that are in agreement with each other.]]>
<![CDATA[PENGARUH SOCIAL MEDIA MARKETING DAN CUSTOMER BONDING TERHADAP CUSTOMER LOYALTY PADA JEGEG GLOWING ]]>
<![CDATA[GUSTI AYU KADEK SARASWATI]]>;
<![CDATA[GUSTI PUTU EKA KUSUMA]]>;
<![CDATA[NI LUH NURKARIANI]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.607
<![CDATA[The purpose of this research is to determine the influence of Social Media Marketing and Customer Bonding on Customer Loyalty. This research was conducted on Jegeg Glowing beauty treatments, data collection techniques used a questionnaire. The samples taken were 64 customers. The data analysis techniques used are multiple linear regression, determination analysis and hypothesis testing with the t test. data analysis with SPSS 29.0 for windows. The research results show 1) Social Media Marketing has a positive and significant effect on customer loyalty with a value of tcount > ttable (3.006>1.999) with a significance value = 0.004. If you use a significance level of 0.05, it can be concluded that 0.004 < 0.05. 2) Customer Bonding has a positive and significant effect on Customer Loyalty at Jegeg Glowing tcount>ttable (6.314>1.999) with a significance value = 0.001. If you use a significance level of 0.05, it can be concluded that 0.001 < 0.05. 3) and the results of the f test calculation obtained fcount>ftable, (42.074>3.148) showing that Social Media Marketing and Customer Bonding together influence Customer Loyalty at a level of 0.001<0.05]]>
<![CDATA[PENGARUH PENDIDIKAN, KEPUASAN KERJA DAN MASA KERJA TERHADAP TURNOVER PADA PT.TELKOM AKSES SINGARAJA ]]>
<![CDATA[I KETUT SUDARNAYA]]>;
<![CDATA[NI KADEK YULI SUARTINI]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.623
<![CDATA[This research aims to determine the influence of education, job satisfaction and length of service on turnover at PT Telkom Access Singaraja. The sample in this study was 95 people. The data collection techniques in this research are documentation and questionnaires. The analysis techniques used in this research are validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, f-test. The results of the research show that: 1) the regression coefficient is negative so it is concluded that education has a negative and significant effect on turnover, 2) the regression coefficient is negative so it is concluded that job satisfaction has a negative and significant effect on turnover, 3) the regression coefficient is negative so it is concluded that length of service has a negative and significant effect on turnover. turnover]]>
<![CDATA[PERAN BADAN MEDIASI DAN ARBITRASE ASURANSI INDONESIA (BMAI) : ANALISIS PROSES DAN SIFAT PUTUSAN ]]>
<![CDATA[MIG IRIANTO LEGOWO]]>;
<![CDATA[ZABIDIN ZABIDIN]]>;
<![CDATA[AGNES MARIA JANNI WIDYAWATI]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.639
<![CDATA[The aim of this study is to explore the process of insurance dispute resolution through the Indonesian Insurance Mediation and Arbitration Agency (BMAI) and the nature of its decisions. This research is conducted within the framework of normative juridical legal research, utilizing secondary data as the primary source. The obtained data is then analyzed using a qualitative normative data analysis method. The research findings reveal that the process of settling insurance claim disputes through the Indonesian Insurance Mediation and Arbitration Agency (BMAI) involves three main stages designed to provide effective and efficient alternative dispute resolution. These stages include mediation, adjudication, and arbitration. As for the nature of the decisions made by the Indonesian Insurance Mediation and Arbitration Agency (BMAI), they are considered final and binding. In other words, the final and binding nature of these decisions requires all parties involved in the dispute to adhere to and execute the decisions.]]>
<![CDATA[PENGARUH PENENTUAN TARIF TERHADAP KINERJA KEUANGAN DAN KEPUASAN PELANGGAN PADA PDAM TIRTA ARDHIA RINJANI ]]>
<![CDATA[SITI ZARA OZWINA]]>;
<![CDATA[ELIN ERLINA SASANTI]]>;
<![CDATA[INDRI PUSPITASARI]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.655
<![CDATA[This research aims to examine the effect of determining PDAM water tariffs on financial performance and customer satisfaction at PDAM Tirta Ardhia Rinjani, Central Lombok Regency. The theory used in the research is stakeholder theory which describes the relationships between individuals or groups who are affected by company activities or can influence the activities of a company. This research has a sample of 100 respondents who are active customers of PDAM Tirta Ardhia Rinjani Kab. Central Lombok. The data analysis uses descriptive statistical tests, classical assumption tests, t tests, F tests and coefficients of determination as well as the help of SPSS 25 analysis tools. The results of research using simple linear regression analysis show that the tariff determination variable (X) does not have a positive effect on financial performance (Y1) and customer satisfaction (Y2) at PDAM Tirta Ardhia Rinjani Kab. Central Lombok.]]>
<![CDATA[AN ANALYSIS OF ENGLISH LEARNING STRATEGY APPLIED BY HIGH-ACHIEVING STUDENTS DURING STUDY FROM HOME ]]>
<![CDATA[ARIS DWI INTAN APRIANTI]]>;
<![CDATA[GUNAWAN GUNAWAN]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.672
<![CDATA[This study aims to determine the English learning strategy used by high-achieving students of SMAN 1 and SMAN 2 Sumbawa during study from home (Belajar dari Rumah). This study involved 6 students as participants (3 students from SMAN 1 and 3 students from SMAN 2), all from 12th grade who have studied face-to-face and online. This is qualitative research, and the data were collected by using interviews and documentation. The results of this study show that the problems faced by the participants are the distribution of learning time, lack of interaction, difficulty in understanding the material and easily forgetting the material presented, limitations of media or learning facilities, network constraints, and a noisy house. The learning strategy used by the participants is a learning strategy. According to Oxford in 1990, there are 4 learning strategies from 6 learning strategies, namely memory strategy, cognitive strategy, compensation strategy, and social strategy. While the other two strategies they don't use are affective strategies and metacognitive strategies, The strategy that is high in use in several studies becomes low in use in this study, particularly due to the study from home period (SFH).]]>
<![CDATA[PERAN MARKETPLACE DALAM MEMBERIKAN PERLINDUNGAN TERHADAP KONSUMEN MENURUT UNDANG-UNDANG PERLINDUNGAN KONSUMEN ]]>
<![CDATA[HENDRA ADI SAPUTRA]]>
<![CDATA[ GANEC SWARA Vol 17, No 4 (2023): Desember 2023 ]]>
Publisher : <![CDATA[Universitas Mahasaraswati K. Mataram ]]>
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DOI: 10.35327/gara.v17i4.688
<![CDATA[The Consumer Protection Law mandates that consumers must be protected both before using the product and after using the product. In protecting themselves, consumers have limits, therefore the role of the marketplace as a business actor is needed in online buying and selling because the marketplace is a service provider or platform that facilitates sellers and consumers in transactions. What is the role of the marketplace in providing protection to consumers according to the Consumer Protection Law in Indonesia? Using normative research methods, it was found that in Law Number 8 of 1999 concerning Consumer Protection, Articles 6 to Article 27 explain the responsibilities of business actors towards consumers, as business actors are marketplaces (platform service providers) can make policies towards sellers without offering merchandise prohibited by UUPK on its platform. Marketplaces can provide consumer complaint facilities on their platforms so that consumers can choose trustworthy sellers and avoid rogue sellers.]]>
