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Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen

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Published by Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

ISSN : 23553197 EISSN : 23553804 DOI : -

Core Subject : Economy, Social,

Economics, Econometrics & Finance Social Sciences

Al Kalam Jurnal Komunikasi, Bisnis dan Manajemen menerbitkan naskah hasil penelitian yang relevan dengan bidang ilmu komunikasi, bisnis dan manajemen.

Arjuna Subject : -

Articles 9 Documents

Search results for , issue "Vol 2, No 2 (2015)" : 9 Documents clear

DETERMINAN MINAT INDIVIDU DAN PENGARUHNYA TERHADAP PERILAKU PENGGUNAAN SISTEM INFORMASI BERBASIS TEKNOLOGI Ruslinda Agustina
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

This study aims to examine the determinants of behavioral of individualinterest to use technology-based information systems. This research is thedevelopment of models Theory of Reasoned Action (TRA) by Ozer and Yilmaz(2010), Lee et al. (2005), and Karami (2006). This study examined the influence ofperceived usefulness on individual interests, attitudes toward the interests ofindividual behavior, subjective norm against individual interests, perceivedbehavioral control towards individual interests, and the interests of theindividual against the behavior of the use of technology based informationsystems. The results of this research is demonstrated that perceived usefulness(KP), attitude toward the behavior (STP), subjective norm (NS), and perceivedbehavioral control (KPP), has positive effects on individual interest (MI), andindividual interest (MI) has positive effects on behavior (P) technology-basedinformation systems users.

ANALISIS KOMPETENSI KOMUNIKASI CUSTOMER SERVICE DALAM MENINGKATKAN KEPUASAN PELAYANAN PUBLIK Anna Yulia Wulandari
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Communication competence of customer service can improve public service satisfaction. The purpose of this research are to describe the communication competence of customer service on servicing community and create community satisfaction on Integrated Licensing Service AgencyThe method used in this research is qualitative research. On qualitative research, communication competence described through the attitude that showed by servicer and also valuation expression that showed by customer. Data collection technique that used on this research are observation, interview, and documentation. Data analysis technique used data reduction, data presentation, and conclusion.The results on this research showed that communication competence of customer servce on integrated licensing service agency Banjarbru include knowledge component, motivation, skills, and creadibulity from comunicatior. Communication competence of customer service on BP2T official Banjarbaru have fulfilled Service Operational Standar and improving public service satisfaction.

PENGARUH KECERDASAN EMOSIONAL, KEMAMPUAN SDM DAN EFEKTIVITAS PELAYANAN TERHADAP KINERJA ORGANISASI Rini Kustiah
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

This study design using quantitative and qualitative methods. Data were collected through questionnaires to 50 respondents officers in the Department of Population and Civil Registration North Barito regency. Program data analysis using SPSS version 16.0. Then analysis of the data obtained in the form of quantitative analysis Quantitative Analysis of covering validity and reliability, hypothesis testing through F test and t test and analysis test, the coefficient of determination (R2). The data analysis technique used is the analysis of multiple linear regersi which serves to prove the hypothesis of the study.Results of the analysis found that variables Emotional Intelligence (X1) of 56.2%, HR Capability (X2) of 69.8%, and Service Effectiveness (X3) amounted to 86.3% singly or together have a positive and significant impact on the Public Organization performance (Y). Figures adjusted R-square of 0.879 indicates that 87.9% of Public Organization Performance variables influenced by three independent variables used in the regression equation. While the remaining 12.1% is explained by other variables outside the three variables used in this study. And it is known that the dominant variable affecting the Public Organization Performance is variable effectiveness in addition to the variables Emotional Intelligence Service and the ability of human resources.

PENGARUH PRAKTIK SUMBER DAYA MANUSIA STRATEGIK DAN KNOWLEDGE MANAGEMENT TERHADAP KINERJA ORGANISASI Basuki Basuki
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

The purpose of this paper is to discuss the relationship between the variables of the practice of strategic human resource management and quality of service. The approach of this discussion is to do a literature study and review the results of previous studies Results of the discussion showed that the practice of strategic human resource management has a relationship to the quality of service but can not be proven empirically. Limitations of this study that this research study area only on the territory of South Kalimantan, would narrow the generalizability of research findings to other areas or regions wider coverage. The data presented in this study is a cross sectional shape that only represent certain point of time only. In this study, the measurement variables of service quality and organizational performance is measured from the perspective of internal organization, future studies should also involve external respondent organizations.

STRATEGI KOMUNIKASI PEMASARAN UNTUK MENINGKATKAN KEPUASAN NASABAH TERHADAP PELAYANAN DAN PRODUK KREDIT BANK KALSEL Rizka Amalia Putri; Muhammad Yunus Jarmie; M.S. Sailillah
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Based on human awarness that improve to be more clever and smarter to choose the best product and quality, Kalsel Bank has a strategic plan for it's employee to improve customer's satisfication. The strategic plan applied from service to all of the selling products. Specially it's credit product that usually help customers in needed with special offer.The purpose of study marketing communication to increas customer's satisfication is to knowing the communication strategy of Kalsel Bank to be trusted by customers, to get the data of customer's satisfication of it's service, and knowing factors that could influence customer's satisfication for it's service and credit products. Subjects of the study are six men and six women around thirty one to forty years old. It separated by two steps as pre research and extention research with interview as instrument and using triangulasi method.The result of this study that has gotten by reducted the data, compared the data with all communication theory that been used as persuation communication, interpersonal communication, and non verbal communication, and also compared with the datas on previous study. SWOT analyse being used for the image of Kalsel Bank.The result of this study is a superfine service that stated in Superfine Culture in Kalsel Bank and must be applied to all of credit service employee so, all of the customers are able to get superfine service and the best product, this strategy is able to create loyal customer who feel satisfy. Based on factors that have a role as mastery the persuasif communication technique of Kalsel Bank's employee, to honor it's mission as best quality service provider, cheap interest on Multiguna credit product.

EFEKTIVITAS PESAN PEMBANGUNAN MELALUI BAGIAN HUMAS PEMERINTAH DAERAH BARITO KUALA DALAM MEMPERCEPAT PEMBANGUNAN DI BUMI IJE JELA (SELIDAH) KABUPATEN BARITO KUALA Gusti Saufi Rizal
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

This study aims to determine the effectiveness of Message Development through Local Government Public Relations Section Barito Kuala in Accelerating Development. The method used is quantitative and qualitative.Techniques Quantitative carried out in the preliminary study, the preliminary study was conducted with data collection using questionnaires as many as 10 people, divided into, 5 person staff part of Government Public Relations Barito Kuala, and 5 persons from the people of Marabahan, further research using Qualitative Methods by observation, interviews, documents and triangulation, carried out in four locations namely in Sub Marabahan Marabahan the District, the District Marabahan Nice Village, Village Handil Bhakti, District and Village Alalak barnacle West, District Alalak. Each study site have 5 informants as a source of information. The study concluded socialization development policy carried out by the Local Government Barito Kuala been quite effective. Only, in the achievement of the target, socialization needs to be done to the maximum, so that the flow of information that has been channeled through various mass media is really up to the community.So, when one region disebuah area looks quite advanced, especially in terms of information and communication, not necessarily progress of the region results from the efforts being made in the region itself.

PELAYANAN KARTU KELUARGA DI KECAMATAN MUARA HARUS KABUPATEN TABALONG Muhammad Noor Ifansyah1
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Service is the main task of the essentials of the figure of the apparatur, as civil servants and the servant society. Employee of Government has not fully provide services to the community satisfy changes that can be felt today is the changing mindset of society toward an increasingly critical. The aim of this study is the author wanted to know how the service that is provided by the District Muara Harus to society, particularly in the manufacture of Family Card.The purpose of this study was to know how public services in Muara Harus. The method used in this research is descriptive qualitative data analysis by using techniques that later this informant to guide researchers in obtaining data relating has investigated by researchers.From the results of the study on the basis of the questions obtained an explanation that the Office of Muara Harus District Must still fundamental changes in providing services to the applicants card-making family. This can be seen by: 1) Procedure service, there are still complaints about service personnel accuracy Card making family because there is slowness and lack of earnest in service delivery, so it needs to be improved so that as a public servant as expected by the public; 2) The time of service, although the implementation of the Family Card making using the computer, but as the engine power is sometimes impaired.

PENGARUH KEMAMPUAN KERJA, PERSYARATAN JABATAN DAN KOMITMEN TERHADAP KINERJA KARYAWAN PADA PT. BENAWA CITRA PUTRA TABALONG Hardi Pramana Putra
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

The purposes of this study are: (1) To know the effect of work ability on the performance of employees at PT. Benawa Citra Putra Tabalong. (2) To know the effect of position requirements on the performance of employees at PT. Benawa Citra Putra Tabalong. (3) To know the effect of commitment to the performance of employees at PT. Benawa Citra Putra Tabalong. (4) To know the effect of work ability, Position Requirements and Commitments simultaneously on the performance of employees at PT. Benawa Citra Putra Tabalong. This study used descriptive quantitative method. The sample of population were 40 employees. The instrument used to collect the data was questionnaire. Data were analyzed by using SPSS version 20. Result of the study shows that : (1) The work ability has a significant effect on the performance of employees at PT Citra Putra Tabalong Benawa Tabalong, it amounts 67.1% (2) The position requirements has a significant effect on the performance of employees at PT Citra Putra Tabalong Benawa Tabalong, it amounts 23.5% (3) Commitment has an effect on the performance of employees at PT Citra Putra Tabalong Benawa Tabalong, it amounts 31.4% (4) Work Ability, Position Requirements and Commitments simultaneously have a significant effect on the performance of employees at PT Citra Putra Tabalong Benawa District, Tabalong regency, it amounts 67.9%.

PENGARUH KOMPETENSI KARYAWAN, LINGKUNGAN KERJA, DAN KUALITAS PELAYANAN TERHADAP KINERJA KARYAWAN Kumara Efrianti
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 2, No 2 (2015)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

This study aims to examine the influence of employees competence, job climate, and service quality to job performance. This study examined the influence of employees competence, job climate, and service quality to job performance. This research taken the sample from employees PDAM Tirta Barito Selatan, number of sample 60 respondent with purposive random sampling. The results of this research is employees competence , job climate, and service quality, has positive influence on job performance.

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Aris Setia Noor, SE.,M.Si

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Home Page

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Editorial Team

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Contact Name Aris Setia Noor, SE.,M.Si

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Location Kota banjarmasin, Kalimantan selatan INDONESIA

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Contact Name
Aris Setia Noor, SE.,M.Si

Contact Email
arissetianoor@gmail.com

Phone
-

Journal Mail Official
arissetianoor@gmail.com

Editorial Address
-

Location
Kota banjarmasin,

Kalimantan selatan

INDONESIA