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Kristin Handayani
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Lembaga Penelitian dan Pengabdian kepada Masyarakat, Institut Bisnis dan Informatika Kwik Kian Gie, Jl. Yos Sudarso Kav 87, Sunter Jakarta 14350 Telp. +62 21 6530 7062 Fax +62 21 6530 6967
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INDONESIA
Jurnal Manajemen
Published by INSTITUT BISNIS DAN INFORMATIKA KWIK KIAN GIE
ISSN : 20893477     EISSN : 24774774     DOI : 10.46806
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen mempunyai misi untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset dibidang sains dan kasus manajemen, terdiri dari bidang sumber daya manusia, pemasaran, strategik, keuangan, dan operasional.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
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Search results for , issue "Vol 7 No 2 (2018): Mei" : 7 Documents clear
PENGARUH KETERLIBATAN FASHION DAN GAYA HIDUP BERBELANJA TERHADAP PEMBELIAN IMPULSIF (STUDI TERHADAP REMAJA DAN PEMUDA DKI JAKARTA) Graciella Tansah Gunawan, Tony Sitinjak
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

As society becomes more modern in their upbringing, changes in their lifestyle have triggered the development of shopping malls or shopping centers, leading to the increase of impulsive purchases. This study aims to determine the influence of fashion involvement and shopping lifestyle to these impulsive purchases, which occur in the category of fashion products among teenagers and youths in DKI Jakarta with age range 15 to 25 years who work as students, university students, employees, entrepreneurs, and fashion bloggers. This research is using explanation method as the research design and the purposive sampling as the sampling method by distributing questionnaires to 160 people as the respondents. The results indicate that the involvement of both fashion and shopping lifestyle have a significant effects on impulsive buying.  Keywords: Fashion Involvement, Shopping Lifestyle, Impulse Buying
PENGARUH PROMOSI DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN ZALORA INDONESIA DI JAKARTA Lily Harjati, MM
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Promotion is a way for service companies to communicate a service to customers and persuade prospective customers to use products sold by the company. In general, it can be explained that Service Quality is one of the important measurement factors to assess how well the level of service provide by the company to customers and how customers value a company. Customer Satisfaction is a feeling of pleasure or disappointment that arises after comparing the performance of the service to the expected performance of customers. Respondents from this study are customers who have carried out product sales or purchase through the Zalora Indonesia website in Jakarta. This research can be calculated and analyzed by multiple linear regression using SPSS 20 software tools. The data collection technique used is a communication technique by distributing questionnaires in obtaining data, while in the sampling technique used in the form of non- probability sampling with judgment sampling approach that is taking samples based on certain criteria or considerations. The considerationused is the respondents of the study are the users of the application or website Zalora in shopping. The result of this study indicate that (1) Promotion has asignificant positive effect on Customer Satisfaction (2) Service Quality has a significant positive effect on Customer Satisfaction Key Words: Promotion, Service Quality and Customer Satisfaction
DETERMINASI FAKTOR PENENTU KEPUTUSAN PEMBELIAN (STUDI EMPIRIK PADA PRODUK AQUA) Kiran P Hermandasani, Tumpal J.R. Sitinjak
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The rapid growth of bottled drinking water industry, along with the emergence of various brands of bottled drinking water products circulating throughout Indonesia, has resulted in increasingly fierce competition among producers, making AQUA demanded to survive. One way to maintain and even increase market share is by offering appropriate prices, quality products and good promotions so that they can achieve the desired goal of making consumers take purchasing decisions which are expected to have a positive impact on the company.The theory used to support this writing is the definition of price, product quality, promotion and purchasing decisions, which are used as supporting material for this research.The object of this research is AQUA brand bottled drinking water. The population of this research is AQUA consumers in the Jakarta area in 2018, where the sampling technique is non-probability sampling by using judgmental sampling, with a sample size of 100. Data collection is done by communication techniques where questionnaires are distributed to 100 respondents. Data analysis techniques used were validity, reliability, descriptive analysis, and multiple regression analysis.The results of data analysis show that prices do not have a positive effect on purchasing decisions. While product quality and promotion have a positive effect on purchasing decisions. This shows that if the quality of the product and promotion is increasing its performance will be followed by a higher purchase decision on the product.Based on the results of the analysis, it can be concluded that product quality and promotion have a positive effect on purchasing decisions.   Keywords : Purchasing decisions, Price suitability, Quality of product, Promotion
CHAIRMAN CHARACTERISTICS AND CEO TURNOVER: EVIDENCE FROM UK LISTED FIRMS
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The characteristics of chairman has been widely discussed since the introduction of the Cadbury Report. However, most discussions are related to separation chairman and CEO. Therefore, this study examines the influence of the other chairman characteristics, namely age, tenure, function, independence, and involvement in CEO selection, on CEO turnover. The results indicate that function, age and tenure have important role in explaining CEO turnover. The study concludes that certain chairman characteristics will lead to better corporate governance. Keywords: CEO turnover, Chairman Characteristics, Corporate Governance
PENGARUH LIKUIDITAS DAN PROFITABILITAS TERHADAP KEBIJAKAN DIVIDEN DENGAN KEBIJAKAN HUTANG SEBAGAI VARIABEL INTERVENING PADA PERUSAHAAN NON KEUANGAN Agustine Thunggalia, Abdullah Rakhman, Liaw Bunfa
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The objectives of this research are to know the direct effect of liquidity, profitability and debt  policy to dividend policy. Besides that, this study aims to know the indirect effect of liquidity and profitability where debt policy as an intervening to dividend policy. This study based on signaling Theory and Pecking Order Theory. This research sample is non-finance companies listed in the Indonesia Stock Exchange (IDX) during the period 2012 – 2014. Sampling technique to be used is Non-Probability Sampling technique by using Judgment / Purposive Sampling method, that is sample taking technique with criteria of non-financial company that go public in BEI and always dividend during 2012-2014 period. Tests performed using descriptive analysis, multiple regression analysis, simultaneous significance test, significance individual parameter test, and classical assumption test. The result showed that liquidity and profitability have significant positive effect to dividend policy, debt policy does not have significant effect to dividend policy, liquidity have significant negative effect to debt policy, profitability does not have significant to debt policy. Debt policy weakened the effect of liquidity and profitability to dividend policy.Key word: Liquidity, Profitability, Debt Policy, Dividend Policy, signaling Theory, Pecking Order Theory
ANALISIS PENGARUH SERVICE QUALITY TERHADAP TINGKAT KEPUASAN PELANGGAN (STUDY KASUS : CGV BLITZ DI GRAND INDONESIA JAKARTA) Santo Tjhin
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

Study of HSQM found the role of service quality as a three-tier concept with interaction quality, physical environment quality and result quality as the initial sub-dimension. It is takes a dimension of service quality dimensions to be applied in various service industries because the ultimate goal of any marketing business in the industry is to gain high profits, so customer service must be given good service to the customer, they must be creative in creating and delivering satisfaction. Because if customers are satisfied it will create customer loyalty. The objectives of this research was : (1) interaction quality influential to customer satisfaction, (2) physical environment quality influential to customer satisfaction, (3) outcome quality influential to customer satisfaction, (4) customer satisfaction influential to word of mouth, (5) customer satisfaction influential to purchase intention. This research uses descriptive method to get the results with respondents in the survey amounted to 100 respondents in CGV Blitz cinema Grand Indonesia Jakarta. From the results of this study conclusion obtained is interaction had influential to customer satisfaction, physical environment quality had influential to customer satisfaction, customer satisfaction had influential to word of mouth, and customer satisfaction had influential to purchase intention. While outcome quality found had no influential to customer satisfaction. Keyword: Interaction Quality, Physical Environment Quality, Outcome Quality, Customer Satisfaction, Services
PENGARUH KEPEMILIKAN NON-PEMERINTAH TERHADAP BIAYA KEAGENAN PADA SEKTOR PERBANKAN, REAL ESTATE DAN PROPERTI, DAN ASURANSI YANG TERDAFTAR DALAM BURSA EFEK INDONESIA TAHUN 2016 Fitria Sintia, Akromul Ibad
Jurnal Manajemen Vol 7 No 2 (2018): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

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Abstract

The purpose of this study is to find out whether the non-government ownership affects agency cost on banking sector, real estate and property sector, and insurance sector listed in Indonesia Stock Exchange in 2016. Determination of agency cost of a company in this study is projected by total asset turnover, which supports in this research is agency theory. The object of research in this study is banking companies, real estate and property companies, and insurance companies listed in Indonesia Stock Exchange in 2016, used purposive sampling in sampling companies. Collecting data done by library study, secondary data used in the form of time series data. Data analysis techniques use simple linear regression method and classical assumption test. The result showed that agency cost can be explained by non-government ownership of 0,2%, while the rest is explained by other variables outside this research model. The conclusion drawn from the study, that non-government ownership has no effect in detecting agency cost on banking companies, real estate and property companies, and insurance companies listed in Indonesia Stock Exchange in 2016. Keyword: Non Government Ownership, Agency Cost, banking, real estate, property sector and insurance sector

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