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Nurasia Natsir
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Journal of Administrative and Sosial Science (JASS)
Published by Sekolah Tinggi Ilmu Administrasi Yappi Makassar
ISSN : 28286359     EISSN : 28286340     DOI : https://doi.org/10.55606/jass.v3i2
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other
Journal of Administrative and Sosial Science adalah jurnal akses terbuka yang diterbitkan oleh LPPM Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar. Jurnal ini menyediakan platform akademik bagi para profesional dan peneliti untuk menyumbangkan karya inovatif di lapangan. Jurnal ini memuat artikel-artikel asli dan lengkap yang mencerminkan penelitian dan perkembangan terkini baik dalam aspek teoretis maupun praktis dari masyarakat dan perilaku manusia. Jurnal ini diterbitkan dua edisi per tahun yaitu Januari dan Juli, semua kebijakan dan proses publikasi dilakukan sesuai dengan standar nasional. Jurnal ini berfokus pada topik-topik berikut: antropologi, sosiologi, linguistik, politik, budaya, ekonomi, manajemen, manajemen bisnis dan administrasi publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1 Documents
 1 
Search results for , issue "Vol. 1 No. 1 (2020): Januari : Journal of Administrative and Sosial Science" : 1 Documents clear
Optimalisasi Kualitas Pelayanan di Kantor Kecamatan: Sebuah Studi tentang Efisiensi dan Kepuasan Masyarakat M. Harry Mulya Zein; Sisca Septiani
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 1 No. 1 (2020): Januari : Journal of Administrative and Sosial Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v1i1.1024

Abstract

This study aims to examine the quality of public services in Pusakajaya District, Subang Regency, focusing on citizens' basic needs and civil rights. This study used qualitative and descriptive methods, with data collected through interviews and observations. Data analysis is done through data reduction, presentation, and conclusions. The results showed that the quality of service at the Pusakajaya sub-district office was not satisfactory, mainly due to limited physical infrastructure and service facilities, such as the absence of a comfortable waiting room, inadequate service room, and lack of air conditioning facilities. Despite these barriers, service processes generally conform to existing standards. Supporting factors for service quality are employee work motivation while inhibiting factors include employee shortages and inadequate infrastructure. This study suggests improvements in human resource management, acceleration of infrastructure development, and increased employee motivation as important steps to improve service quality. It is hoped that with this improvement, the quality of service in Pusakajaya District can meet the needs and expectations of the community more effectively.

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