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Lukman Cahyadi
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INDONESIA
Journal of Hospital Management
Published by Universitas Esa Unggul
ISSN : 26158337     EISSN : 2828836X     DOI : -
Core Subject : Economy, Health,
Economics, Econometrics & Finance Health Professions
ournal of Hospital Management adalah jurnal ilmiah yang memuat artikel hasil penelitian dan non penelitian bidang manajemen administrasi rumah sakit. Jurnal ini terbit dua kali dalam satu tahun yaitu di bulan Maret dan September
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol 1, No 02 (2018): Journal of Hospital Management" : 6 Documents clear
THE INFLUENCE OF SERVICE QUALITY AND MARKETING MIX OF INPATIENT SATISFACTION AT IBU ANAK ASIH HOSPITAL, SOUTH JAKARTA
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Patient Satisfaction becomes the measurement of the success of a hospital, based on the data of Ibu Asih Hospital South Jakarta, the number of inpatient visits has decreased significantly in 2014 to 2016. This becomes an issue that must be considered by Hospital Management. The purpose of this study is to determine the effect of Service Quality and Marketing Mix both partially and jointly to the Satisfaction of Inpatients at at Ibu Anak Asih Hospital, South Jakarta. The research method used in this research is descriptive associative with quantitative approach, that is by describing the condition of the respondent and the description of research variables in the frequency table and the percentage of the questionnaire distributed by means of data analysis procedure. The sample in this study using simple random sampling technique with total sample of 100 respondents. Data analysis techniques use multiple linear regression. Research design using One-shot case study That is an experiment conducted without any comparison group and also without any preliminary test. The results showed that: (1) There is a positive influence and significant Quality of Service to Patient Satisfaction. (2) There is a positive and significant effect of Marketing Mix on Patient Satisfaction. (3) there is a positive influence and significant Quality of Service and Marketing Mix simultaneously to Patient Satisfaction. The findings of research results in this study is the highest indicator of marketing mix is a promotion with an average value of 4.4 while the lowest is the price with an average value of 3.98. The implications of this research are; (1) Quality of Service which is reflected by high reliability indicator hence can increase patient's satisfaction; (2) Marketing mix that is reflected by the high indicator of physical evidence can increase patient satisfactionKeywords:Service Quality, Marketing Mix and Patient Satisfaction.
FACTORS AFFECTING THE QUALITY OF HOSPITAL BED OF OCCUPANCY LEVELS WITH THE QUALITY AND PATIENT SAFETY AN VARIABLE INTERVENING IN SIAGA RAYA HOSPITAL JAKARTA
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

The increasing number of hospitals in South Jakarta that allowed people to choose health services according to the needs and desires. Hospital quality and service quality becomes an important condition for maintaining the existence of a private hospital. This study aims to identify and analyze the influence of the hospital to inpatient occupancy rate (BOR) with quality of care and patient safety as an intervening variable in Siaga Raya Hospital. This research method with quantitative approach survey methods and techniques causative type of hypothesis testing with structural analysis techniques Equation Modeling (SEM). The sample used as many as 200 respondents, taken by purposive sampling technique. The results showed that hospital quality affect the occupancy rate of hospitalization with the CR value of -3.329 (p = 0.000 ≤ 0.05), hospital quality affect the quality of service by CR value of 6.407 (p = 0.000 ≤ 0.05), quality hospitals affect the safety of patients with a CR value of 4.328 (p = 0.000 ≤ 0.05), quality of service affect the occupancy rate of hospitalization with CR 1.111 (p = 0.000 ≤ 0.05), whereas no effect on the safety of the patient care occupancy rate hospitalized with a value of 0.783 CR ((p = 0.434 ≤ 0.05).Keywords: The quality of the hospital; service quality; patient safety; Bed Occupancy Rate.
EFEKTIVITAS PERAWATAN MALODOR LUKA KANKER MENGGUNAKAN FORMULA TOPIKAL INOVATIF (FTI) DALAM UPAYA MENINGKATKAN KUALITAS HIDUP PASIEN KANKER PAYUDARA
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Breast cancer with chronic wounds has a complex problem in wound management. One of the physical problem that can decrease the quality of life of patients with cancer wounds is an unpleasant odor arising from cancer wounds (malodor). The right treatment strategy is a main priority to improve the quality of life of the patients. This study aims to identified the difference of the average score decrease of the perception of physical response (malodor) in breast cancer wound using an innovative topical formula (ITF) compared to the standard topical formula (STF). Research design is a randomized controlled trial. The study involved 90 patients with breast cancer wounds who has come to wound care at Dharmais Wound Care Clinic in the February 2012 - June 2013 period. The out put of the study is a decrease of the average score of malodor perception by nurses and families. The results showed a decrease of the average score of malodor perception by nurses, (6.45 ± 1.37) vs (4.12 ± 1.45) p = 0.001, and a decrease of the average score of malodor perception by the family; (7.87 ± 1.41) vs (4.12 ± 1.26) p = 0.001. Variable perceptions of malodor by nurses and perceptions of malodor by family are influenced by demographic characteristics, stage of breast cancer and characteristics of cancer wounds (p <0,05). The decline in malodor score has an impact on improving the quality of life of patients with breast cancer wounds.Keywords: ITFI, malodor, breast cancer, wounds care, quality of life
DETERMINANT FACTORS OF HOSPITALS PRICES WITH INA-CBGS PRICES FOR THYPOID FEVER
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Thypoid fever was first rank of the top 10 disease hospitalizations at An-nisa Hospital. Still founded differences between hospitals price and INA-CBGs price, which can be impact to hospitals finance. The purpose of this study is to analyse determinant between hospitals price and INA-CBGs price and analyse influence factor of hospitals price. The study focus was hospitalize of thypoid fever without complication at An-nisa Hospital. Research design is corelational-comparatif study. The number of sample was 320 medical record. Normality test was analyse with kolmogorov-smirnov test, correlational was analyse with spearman test and comparative test with wilcoxon test. The result showed that founded differences between hospitals price and INA-CBGs price, specially at medical fee, drugs cost, and others cost. The significant differences caused by difference way to count price, Hospitals price was based on unit cost. Meanwhile, INA-CBGs price was count by mean hospitals price from certain hospital. The result also founded correlation between accomodation, others cost, medical fee, drugs cost and supporting examination with hospitals price. The implication of this study is need more control of clinical pathway implementation, periodic audit of clinical pathway implementation and maximised function of case manager to cost control dan quality control of healthcare service.Keyword : Determinant factors, Hospitals price, INA-CBGs price, demam tifoid
FAKTOR PENENTU LOYALITAS PASIEN DI RUMAH SAKIT
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Patient loyalty has an important role in the operation of a hospital. Patient loyalty is formulated to achieve a number of return visits that have an impact on hospital profitability and stability. The purpose of this study was to examine the effect of Hospital image on patient satisfaction, service quality on patient satisfaction, hospital image on patient loyalty, patient quality on patient loyalty, patient satisfaction with patient loyalty, hospital image of patient loyalty mediated by patient satisfaction. the quality of service to patient loyalty is mediated by the outpatient satisfaction of RS.AN-NISA Tangerang. Hospital image questionnaire, service quality, patient satisfaction, patient loyalty were distributed to 253 respondents who were general patients. Respondents' answers were processed using the Structural Equation Model (SEM) analysis method. The results obtained that Hospital image, service quality has a significant influence on patient satisfaction, service quality has a positive effect on patient satisfaction, and Hospital image, service quality has no effect on patient loyalty mediated by patient satisfaction.Keywords: hospital image, service quality, patient satisfaction, patient loyalty.
EFFECT OF ATTITUDE AND MOTIVATION AGAINST APPLICATION OF THE PATIENT SAFETY PROGRAM IN MEKAR SARI HOSPITALS
Journal of Hospital Management Vol 1, No 02 (2018): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Abstract

Patient safety has become a global issue that was being hotly discussed throughout the country. The likelihood of accidents in hospitals was much greater than the possibility of an airplane accident, thus proving that Patient safety is a major problem in hospitals all over the world and requires primary attention. To analyze the influence of nurses' attitudes and motivations on the implementation of patient safety programs. This study uses a quantitative approach, survey methods and correlation techniques, the data analysis method used is the multiple linear regression test, the population in this study are nurses who are directly involved in efforts to provide services to patients with a sample of 90 people. The results of this study are attitude variables which have a positive and significant effect on the application of patients safety program at Mekar Sari Hospital. Motivational variables have a negative and insignificant effect on the implementation of the patient safety program at Mekar Sari Hospital. Variables of nurses' attitudes and motivations simultaneously influence the application of patients safety program at Mekar Sari Hospital. suggestions for hospitals Need to be given awards for outstanding nurses and nurses who always implement a patient safety program. As well as periodic / quarterly monitoring and evaluation regarding the implementation of patient safety programs. Keywords: Knowledge about patients safety, attitude, nurse motivation and Patients Safety Program

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