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Nilai-nilai Orientasi Hasil dalam Peningkatan Kinerja Perawat dalam Pencegahan dan Pengendalian Infeksi di RS OMNI Alam Sutera
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Leadership Style contributes greatly to the performance of nurses, as well as the organization's organizational culture in shaping values that will affect the performance of nurses in preventing and controlling infections related to hospital services. The purpose of this study was to determine the effect of leadership style, organizational culture and nurse performance on infection prevention and control in the Alam Sutera OMNI Hospital. The research uses quantitative research methods. The data source used is primary data, with data collection techniques in the form of questionnaires. The sample in this study amounted to 140 respondents. Data analysis method uses Structural Equation Modeling (SEM). From the results of testing the model has met the criteria of Goodness of fit. The results of the study show leadership style, organizational culture significantly influence nurse performance in infection prevention and control. The directional coefficient of leadership style on nurse performance in infection prevention and control is greater than the indirect coefficient indicating there is an indirect influence of leadership style on nurse performance in prevention and control of infection through organizational culture.Keywords: Leadership Style, Organizational Culture, Nurse Performance in infection prevention and control

Kualitas Pelayanan dan Bauran Pemasaran Terhadap Kepuasan Pasien Rumah Sakit Ibu Anak Asih Jakarta Selatan
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Patient Satisfaction becomes the measurement of the success of a hospital, based on the data of Ibu Asih Hospital South Jakarta, the number of inpatient visits has decreased significantly in 2014 to 2016. This becomes an issue that must be considered by Hospital Management. The purpose of this study is to determine the effect of Service Quality and Marketing Mix both partially and jointly to the Satisfaction of Inpatients at at Ibu Anak Asih Hospital, South Jakarta. The research method used in this research is descriptive associative with quantitative approach, that is by describing the condition of the respondent and the description of research variables in the frequency table and the percentage of the questionnaire distributed by means of data analysis procedure. The sample in this study using simple random sampling technique with total sample of 100 respondents. Data analysis techniques use multiple linear regression. Research design using One-shot case study That is an experiment conducted without any comparison group and also without any preliminary test. The results showed that: (1) There is a positive influence and significant Quality of Service to Patient Satisfaction. (2) There is a positive and significant effect of Marketing Mix on Patient Satisfaction. (3) there is a positive influence and significant Quality of Service and Marketing Mix simultaneously to Patient Satisfaction. The findings of research results in this study is the highest indicator of marketing mix is a promotion with an average value of 4.4 while the lowest is the price with an average value of 3.98. The implications of this research are; (1) Quality of Service which is reflected by high reliability indicator hence can increase patient's satisfaction; (2) Marketing mix that is reflected by the high indicator of physical evidence can increase patient satisfaction.Keyword: Service Quality, Marketing Mix and Patient Satisfaction.

Faktor Penentu Loyalitas Pasien di Rumah Sakit
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Patient loyalty has an important role in the operation of a hospital. Patient loyalty is formulated to achieve a number of return visits that have an impact on hospital profitability and stability. The purpose of this study was to examine the effect of Hospital image on patient satisfaction, service quality on patient satisfaction, hospital image on patient loyalty, patient quality on patient loyalty, patient satisfaction with patient loyalty, hospital image of patient loyalty mediated by patient satisfaction. the quality of service to patient loyalty is mediated by the outpatient satisfaction of RS.AN-NISA Tangerang. Hospital image questionnaire, service quality, patient satisfaction, patient loyalty were distributed to 253 respondents who were general patients. Respondents' answers were processed using the Structural Equation Model (SEM) analysis method. The results obtained that Hospital image, service quality has a significant influence on patient satisfaction, service quality has a positive effect on patient satisfaction, and Hospital image, service quality has no effect on patient loyalty mediated by patient satisfaction.Keyword: hospital image, service quality, patient satisfaction, patient loyalty

Career Support dalam Peran Mentoring Kepala Ruangan terhadap Keselamatan Pasien Rawat Inap di Rumah Sakit Medika Lestari
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Patient safety with clinical governance and efficiency were important in ensuring the quality of health services. Based on the incidence report, data on the incidence of falling patients, medication errors, and patient identification errors were obtained. Where all of these incidents occurred in the inpatient room. The purpose of this study will prove the influence of the mentoring function on the safety of inpatients in Medika Lestari hospital. This research is an explanatory causality research with a quantitative approach in the form of hypothesis testing, and taking research data at a certain time (cross sectional). Samples were obtained by sampling saturated with a population of 30 people. Data collection was done by survey. Data analysis was performed by multiple linear regression. The results of this study indicates the positive influence of career support, psychosocial support, and role modeling factors from the head of inpatient room together on patient safety, significantly positive influence of career support factors on patient safety, significantly positive influence of psychosocial support factors on patient safety, and the significant negative effect of role modeling on patient safety. The findings of this study indicates that the most influential variable on the safety of inpatients at Medika Lestari Hospital is the career support variable from the head of inpatient the room. Based on this research it is recommended that hospital is going to provide career support to employees to improve patient safety by providing incentives, promotions, and funding for seminars or training.Keywords: patient safety, head room mentoring, career support, psychosocial support, and role modeling

Analisis Pengaruh Organizational Citizenship Behavior (OCB) dan Komitmen Organisasional terhadap Turnover Intention Perawat di Rumah Sakit Mekar Sari
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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The high turnover of nurses in hospitals requires more attention because turnover can harm the organization, both in terms of costs, resources, and the effectiveness of nursing itself. The objectives to be achieved in this study were to analyze the influence of Organizational Citizenship Behavior (OCB) and Organizational Commitment on Nurse Turnover Intention at Mekar Sari Hospital. This study, the author uses a quantitative approach, survey method with questionnaires and the analytical method used is the Multiple Linear Regression test. The population in this study were all nurses at Mekar Sari Hospital, namely 113 nurses. The results of this study are variables of organizational citizenship behavior (OCB) and organizational commitment that have a simultaneous effect on nurse turnover intention at Mekar Sari Hospital. Variable organizational citizenship behavior (OCB) has a negative and significant effect on nurses' turnover intention at Mekar Sari Hospital. Organizational commitment variables have a negative and significant effect on nurses' turnover intention at Mekar Sari Hospital. Implications for Mekar Sari Hospital Management, the results showed that one of the factors that caused low nurse Organizational Citizenship Behavior (OCB) was the workload of nurses, therefore it was hoped that management would pay attention to the workload of nurses by calculating the overall workload of nurses in the Hospital Mekar Sari and provide facilities that support nurses in improving Organizational Citizenship Behavior (OCB). The results showed that one of the factors that led to the nurses' Organizational Commitment was nurse job satisfaction such as salary and career path. Therefore it is important for management to develop nurse Organizational Commitments and pay attention to the needs of nurses by providing satisfaction in work.Keywords: Organizational Citizenship Behavior (OCB), Organizational Commitment, and Nurse Turnover Intention

PENGARUH SIKAP DAN MOTIVASI TERHADAP PENERAPAN PROGRAM PATIENT SAFETY DI RUMAH SAKIT MEKAR SARI
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

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Patient safety has become a global issue that was being hotly discussed throughout the country. The likelihood of accidents in hospitals was much greater than the possibility of an airplane accident, thus proving that Patient safety is a major problem in hospitals all over the world and requires primary attention. To analyze the influence of nurses' attitudes and motivations on the implementation of patient safety programs. This study uses a quantitative approach, survey methods and correlation techniques, the data analysis method used is the multiple linear regression test, the population in this study are nurses who are directly involved in efforts to provide services to patients with a sample of 90 people. The results of this study are attitude variables which have a positive and significant effect on the application of patients safety program at Mekar Sari Hospital. Motivational variables have a negative and insignificant effect on the implementation of the patient safety program at Mekar Sari Hospital. Variables of nurses' attitudes and motivations simultaneously influence the application of patients safety program at Mekar Sari Hospital. suggestions for hospitals Need to be given awards for outstanding nurses and nurses who always implement a patient safety program. As well as periodic / quarterly monitoring and evaluation regarding the implementation of patient safety programs.Keywords: Knowledge about patients safety, attitude, nurse motivation and Patients Safety Program

PENGARUH SIKAP DAN MOTIVASI TERHADAP PENERAPAN PROGRAM PATIENT SAFETY DI RUMAH SAKIT MEKAR SARI
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Journal of Hospital Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Patient safety has become a global issue that was being hotly discussed throughout the country. The likelihood of accidents in hospitals was much greater than the possibility of an airplane accident, thus proving that Patient safety is a major problem in hospitals all over the world and requires primary attention. To analyze the influence of nurses' attitudes and motivations on the implementation of patient safety programs. This study uses a quantitative approach, survey methods and correlation techniques, the data analysis method used is the multiple linear regression test, the population in this study are nurses who are directly involved in efforts to provide services to patients with a sample of 90 people. The results of this study are attitude variables which have a positive and significant effect on the application of patients safety program at Mekar Sari Hospital. Motivational variables have a negative and insignificant effect on the implementation of the patient safety program at Mekar Sari Hospital. Variables of nurses' attitudes and motivations simultaneously influence the application of patients safety program at Mekar Sari Hospital. suggestions for hospitals Need to be given awards for outstanding nurses and nurses who always implement a patient safety program. As well as periodic / quarterly monitoring and evaluation regarding the implementation of patient safety programs.Keywords: Knowledge about patients safety, attitude, nurse motivation and Patients Safety Program

Home Page

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Editorial Team

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Reviewer

Google Scholar

Contact Name
Lukman Cahyadi

Contact Email
lukman.cahyadi@esaunggul.ac.id

Phone
+6289661704102

Journal Mail Official
lukman.cahyadi@esaunggul.ac.id

Editorial Address
Lembaga Penerbitan Universitas Esa Unggul Jalan Arjuna Utara No 9 Kebon Jeruk Jakarta 11510

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Lukman Cahyadi

Contact Email lukman.cahyadi@esaunggul.ac.id

Phone +6289661704102

Journal Mail Official lukman.cahyadi@esaunggul.ac.id

Editorial Address Lembaga Penerbitan Universitas Esa Unggul Jalan Arjuna Utara No 9 Kebon Jeruk Jakarta 11510

Location Kota adm. jakarta barat, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Lukman Cahyadi

Contact Email
lukman.cahyadi@esaunggul.ac.id

Phone
+6289661704102

Journal Mail Official
lukman.cahyadi@esaunggul.ac.id

Editorial Address
Lembaga Penerbitan Universitas Esa Unggul Jalan Arjuna Utara No 9 Kebon Jeruk Jakarta 11510

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA