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Rahmat Heru Setianto
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Faculty of Economics and Business, Universitas Airlangga, JL. Airlangga 4 Surabaya, 60286
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INDONESIA
Jurnal Manajemen Teori dan Terapan
Published by Universitas Airlangga
ISSN : 19793650     EISSN : 25482149     DOI : 10.20473/jmtt.v13i1.14399
Core Subject : Science, Education,
Decision Sciences, Operations Research & Management Education
Arjuna Subject : -
Articles 6 Documents
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Search results for , issue "Vol. 10 No. 2 (2017)" : 6 Documents clear
Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company Harimukti Wandebori
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.286 KB) | DOI: 10.20473/jmtt.v10i2.3550

Abstract

This study aims to explore the service quality using the variables of Hierarchical Model of Health Service Quality and probed its interaction to the patient satisfaction in Mutiara Bunda Women and Child Hospital Salatiga. The SERVQUAL method was employed as the mean to evaluate the service quality. Additionally, the sources of expectation were also being investigated to see how the patients set their initial expectation. The quantitative method would be used through aquestionnaire to the patient in the hospital. The result indicates that the perception-expectation gap of health service quality in some extent significantly contributed to the overall satisfaction. The previously-determined sources of expectation also significantly contributed in shaping the overall expectation of patient. This research will contribute to the academical and practical realm in investigating the connection between service quality and customer satisfaction in the health care service industry. Furthermore, this research exhibits the novelty in which the new set of variables isapplied in assessing the service quality by finding out the gap score. This will also increase the awareness of the hospital to improve the service quality in order to improve patient satisfaction which leads to loyal patient cultivation.
The Effect of Organisation Brand to Employee Engagement through Compensation and Benefit in Startup Business Astri Utami Indriyani
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.736 KB) | DOI: 10.20473/jmtt.v10i2.4383

Abstract

The startup business in Indonesia has become a popular way recently. Especially for them who wants to begin their business empire. The business that run by the employee. Employee needs to bring with them the brand of the business because they have to feel the brand as their own identity. Some research find that the more engage the employee, the more productive they become. On the other side, compensation and benefit are also the factor to determine the engagement of the employee. This paper would like to tests the hypothesis that organisation brand is having some effect on employee engagement. The evidence collected from 30 employee on various startup business. The result shows that organisation brand have the effect on employee engagement, as well as the benefit but not with the compensation.
Romance in the Workplace: Analysis of Justice Perception toward Policies Concerning Romance in the Workplace Muhammad Irfan Syaebani; Riani Rachmawati
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.963 KB) | DOI: 10.20473/jmtt.v10i2.4509

Abstract

Romance in the workplace is a common phenomenon and inevitable from organization dynamics. Romance in the workplace has double effects to the organization: positive and negative. Therefore, organization must be careful in formulating policies concerning this phenomenon. Literature said that in formulation policies concerning romance in the workplace it must be started from organizational justice theory. This research tries to find out what policies which perceived as the most fair. Quasi experiment method with scenario instrument is chosen. This method allows experiment subjects to give response to different combinations/varieties of romance in the workplace based on 4 criterias (type of romance – origin of couple – impact of romance – romance policies). Subject of experiment is master students of management study program in Universitas Indonesia who has working experiences as condition for participating and 30 students agreed to partake in experiment. Result shows that giving counseling is perceived as the most fair policy for all combinations/varieties of romance in the workplace. It shows that organization’s response to romance in the workplace should not coercive policies.
Supply Chains Management Batu Mulia Khas Nusantara di Kotamadya Salatiga Ricky Arnold Nggili; Rudolv Ronald Katayane
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v10i2.3813

Abstract

Gemstones typical of the Nusantara in the Salatiga get a very large market and has many consumers militants. Though there is no production of gemstones typical of the Nusantara conducted in Salatiga. It is interesting to see the process of Supply Chain Management products are in the market in Salatiga. This study used qualitative methods to triangulate the analysis on data collected from dept interview, observation and documentation of data owned by the respondent. From the research and analysis of the data showed that the current SCM gemstones typical of the Nusantara in Salatiga includes two current SCM, ie from suppliers to resellers and end up in consumers. And current SCM to two, from the supplier to the consumer, and returned to the reseller as an expert in increasing the quality of the product value. From both the current approach, it appears that there is unity of the SCM process is realized by every chain SCM, as part of maintaining the continuity of the precious stone market in Salatiga. SCM flow is also supported by other supporting factors as an integral part, yet integrated with the SCM process. Supporting factors such as, integration, openness and sharing of information, a major supporter of specialty goods in the SCM process gemstones typical of the Nusantara in Salatiga.
Pengaruh Corporate Hedging Terhadap Cost Of Debt Vicki Lineous Suryagari; Fitri Ismiyanti
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.952 KB) | DOI: 10.20473/jmtt.v10i2.6301

Abstract

The ongoing globalization era is marked by free trade, will bring uncertainty to the Indonesian economy. These uncertainties include fluctuations of exchange rate, interest rates, and commodity prices. This will certainly pose risks, including financial risks that can increase the firm's cost of debt as a risk premium for investors. This study aims to determine the effect of hedging calculated using dummy variable to cost of debt proxies with yield spread. In addition, the bond age, credit rating, leverage, and profitability are used as control variables. The sample which used is manufacturing firm that issues bonds and is listed on the Indonesia Stock Exchange (IDX) for the period 2009-2015. The result of multiple linear regression shows that hedging has a significant negative effect on the cost of debt. Bond age and credit rating have a significant negative effect on cost of debt. Leverage has no significant positive effect on cost of debt. Profitability has no significant negative effect on cost of debt. Hedging lowers cost of debt through decreased bankruptcy costs, agency costs, and information asymmetry. So firms that use hedging will have a lower cost of debt than non-users.
Service of Transportation And Logistics at TPKS Semarang to Shorten The Dwelling Time in AEC Era Sarjiyanto Sarjiyanto
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.227 KB) | DOI: 10.20473/jmtt.v10i2.3419

Abstract

The purpose of this research is to describe the process of dwelling time itself, to identify related parties in the case, and the preparation strategies of Semarang Container Port (TPKS) facing the AEC. The research method used is descriptive, using qualitative and quantitative data. Data collection techniques are interviews with relevant parties, observations, and literature study. The results concluded the process of handling containers in Semarang TPKS potentially huge and causing dwelling time laid in pre-clearance process, customs clearance, and post-clearance process. Parties related to the dwelling time in Semarang Container Port (TPKS) are Custom (DJBC), Importers, and freight forwarding (PPJK). Preparation of Semarang Container Port in facing AEC in order to change the dwelling time by changing a manual system to an online system for clearance process, adding facilities, and improving human resources. The research findings indicate dwelling time length in Semarang Container Port (TPKS) reached 5.6 days which is still far from the government's target of 4.7 days Semarang Container Port (TPKS) has to simplify the system of the pre-clearance process, customs clearance, and post clearance. It needs to be done in order to reduce the length of dwelling time. Optimizations of performance also need to be improved with the Standard Operating Procedure. They also have to immediately perform optimization The Integrated Physical Checking Clearance which operates for 24 hours in one week.

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