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Jurnal Ekonomi Syariah Teori dan Terapan

JESTT
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Published by Universitas Airlangga

ISSN : 24071935 EISSN : 25021508 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ekonomi Syariah Teori dan Terapan (JESTT) accepts original manuscripts in the field of Islamics Economics, including research reports, case reports, application of theory, critical studies and literature reviews.

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Search results for , issue "Vol. 1 No. 9 (2014): September-2014" : 5 Documents clear

Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya Rizky Pratama Putra; Sri Herianingrum
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

This study aims to determine the influence of the Islamic service quality on customer satisfaction and loyalty switching intentions moderated by religious knowledge level in in Customer of BRISyariah Bank in Surabaya.The research method used is quantitative approach. This research use a total of 96 customers of BRISyariah Surabaya. Customer characteristics used are Moslem, registered as a funding or deposit customer for at least a year. The sampling technique is purposive sampling. This research uses a method PLS (Partial Least Square).The results showed that Islamic service quality has a positive and significant impact on customer satisfaction. Other results showed that customer satisfaction has significant impact to customer loyalty and Islamic service quality has significant effect on customer loyalty. This results in accordance with the theory of Othman and Owen that CARTER could be used to measure the quality of service on Islamic Banking. Suggestion for the BRISyariah Bank in Surabaya should maintain and improve its service quality in order to improve satisfaction and form a loyal customer. For further research, can be done by adding another variable which affect customer satisfaction and loyalty. REFERENCES Al Qur’an dan Terjemahannya. 2005. Syamil Al Qur’an. Bandung: PT. Syaamil Cipta Media.Abedniya, A., Zaeim, M.N. (2011). “Measuring the Perceive Service Quality in the Islamic Banking System in Malaysia”. International Journal of Business and Social Science. Vol. 2, No. 13.Anshori, Muslich dan Sri Iswati. 2009. Metodologi Penelitian Kuantitatif. Surabaya: Airlangga University Press.Astuti, S.P., Wilasari, W., Utami, D.E. (2009). “Meningkatkan Kualitas Pelayanan Di Bank Syariah”. Jurnal Manajemen Bisnis. Vol. 2, No. 1, h: 47-58.Badara, S.B., Nik Mat, N.K., Mujtaba, A.B., Al-Refai, A.N., Badara, A.M., Abubakar, F.M. (2013). “Direct Effect of Service Quality Dimensions on Customer Satisfaction and Customer Loyalty in Nigerian Islamic Bank”. Management 2013. 3 (1): 6- 11.Dick, A., Basu K., (1994). “Customer Loyalty: Towards an integrated framework”. Journal of the Academy of Marketing Science, 22 (2), 99-113.Ghozali, Imam. 2008. Structural Equation Modeling Metode Alternatif dengan Partial Least Square. Semarang: BP UNDIP.----------, Imam. 2011. Structural Equation Modeling Metode Alternatif Dengan Partial Least Square PLS. Semarang: BP UNDIP.Ishak, A., Luthfi, Z. (2011). “Pengaruh Kepuasan Dan Kepercayaan Konsumen Terhadap Loyalitas: Studi Tentang Peran Mediasi Switching Cost”. Siasat Bisnis. Vol. 15, h: 55-66.Jones, Thomas, W. E. Sasser. (1994). “Why Satisfied Customers Defect”. Harvard Business Review, 73 (November-December), 88-99.Kertajaya, Hermawan dan Syakir Sula. 2006. Syariah Marketing. Bandung: Mizan Media Utama.Kotler, Philip dan Kevin Keller. 2009. Manajemen Pemasaran, Edisi Ketiga Belas. Jakarta: Erlangga.Mohsan, Faizan, et al. (2011). “Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan”. International Journal of Business and Social Science. Vol. 2 No. 16.Nazir, Moh. 2005. Metode Penelitian. Bogor: Ghalia Indonesia.Osman, I., Ali, H., Zainuddin, A., Rashid, W.E., Jusoff, K. (2009). “Customers Satisfaction in Malaysian Islamic Banking”. International Journal of Economics and Finance. Vol. 1, No. 1.Oliver, Richard. (1997). ”Satisfaction: Behavioral Perspective on the Consumer”. Mc Graw-Hill. International editions.--------, Richard. (1999). “Whence Consumer Loyalty?” Journal of Marketing. Vol. 63 (Special Issue 1999), 33-44.Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1985). “A Conceptual Model of Service Quality and Its Imlications for Future Research”. Journal of Marketing. Vol. 49, 41-50.Peter, Paul dan Jerry Olson. 2002. Consumer Behavior : Perilaku Konsumen dan Strategi Pemasaran. Jakarta : Erlangga.Priyanti, D.R. (2005). Analisis Mutu Pelayanan Di Bank Syariah (Studi Kasus Pada Unit Usaha Syariah – Bank Permata). Tesis Program Magister Manajemen, Universitas Gunadarma: tidak diterbitkan.Rachmawati, R. (2010). “Pengaruh Kepuasan Terhadap Loyalitas Pelanggan (Sebuah Kajian Terhadap Bisnis Makanan)”. TEKNUBUGA. Volume 2 No. 2. Rianto, Nur. 2010. Dasar-Dasar Pemasaran Bank Syariah. Bandung: Alfabeta.Rust , R.T., Zahorik, A.J. (1993). “Customer Satisfaction, Customer Retention and Market Share”. Journal of Retailing, 69, 193-215.Saeed, M., Ahmad, Z.U and Mukhtar, S.M. 2001. “International Marketing Ethics from an Islamic Perspectives: A Value Maximization Approach”, Journal of Business Ethics, 32: 127- 142; Salesperson Selling Behaviors on Customer Satisfaction with Products.” Journal of Retailing, 73(2): 171-183.Sugiyono. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.Tjiptono, Fandy. 1996. Prinsip-Prinsip Total Quality Service (TQS). Yogyakarta: Andi Offset.------------, Fandy dan Anastasia Diana. 2001. Total Quality Management (TQM). Yogyakarta: Andi Offset.Wijaya, Tony. 2011. Manajemen Kualitas Jasa. Jakarta: Indeks. www.bi.go.id www.brisyariah.co.idYamin, Sofyan dan Heri Kurniawan. 2011. Partial Least Square Path Modeling. Bandung: Salemba Infotek.Zainuddin, Muhamad. 2000. Metodologi Penelitian. Surabaya: BP AIRLANGGA.Zeithaml, V. A., and Marry Jo Bitner. 2000. Services Marketing: Integrating Customer Focus Across the Firm. Second Edition. Boston: Irwin McGraw-Hill, Inc.------------, V. A., Parasuraman, A., & Malhotra, A. 2000. E-service quality: Definition, dimensions and conceptual model. Working paper. Cambridge, MA: Marketing Science Institute.

Implementasi Sifat Amanah Pengelola Koperasi Pondok Pesantren (Studi Kasus Pada Pengelola Koperasi Pondok Pesantren Qomaruddin Kecamatan Bungah Kabupaten Gresik Firdaus Arfianandy Abiyoga; Irham Zaki
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

A Muslim who works as a form of workship to Allah SWT make attempts to obtain wealth by means of the lawful and good. As well as within the organization, a Muslim who gained the trust of the other party will always manage cooperatives by prioritizing and applying traits according to traits owned by Rasulallah, one of which is the trusthworthy traits and is able to provide a positive influence to others within the organization.The research method used is case study with a qualitative descriptive approach. This study uses interviews in primary data collection. The scope of research is limited to the focus on the cooperative manager of Qomaruddin boarding school Sampurnan Bungah in Gresik and find answers on how to implement the trustworthy traits of Rasulalllah on the management of the cooperative.The result of this research is the implementation of the trustworthy traits of Rasulallah SAW has already been implemented properly by the cooperative manager of the cooperative boarding school in the form of cooperative management in accordance with Islamic principle, because the cooperative management fullfilled with the 3 indicators such as responsibility, trusworthiness and transparency so that the growth and development of cooperative boarding school survived until today. The manager of the boarding school cooperative that implements the trustworthy traits of Rasulallah able to make policy and ethical Islamic system which resulted in an Islamic organization. The cooperative management has implemented the trustworthy traits correctly, by implementing those trustworthy traits, kopontren obtain the benefit. Kopontren manager interpret the business benefits based on the blessing of sustenance and pleasure of Allah SWT from the management as well as the ability and the sincerity to provide benefits to many parties. REFERENCESDepartemen Agama RI. 2009. Al-Qur’an dan Terjemahannya. Jakarta: PT. Sygma Examadia Arkanleena.Hafidhuddin, K.H. Didin dan H. Tanjung. 2003. Manajemen Syariah dalam Praktik. Jakarta: Gema Insani Press.Husna, Amalia. 2009. Amanah (Terpercaya). Cetakan Pertama. Jakarta Timur : Inti Medina.Karim, Ir. Adiwarman. 2008. Ekonomi Makro Islam. Jakarta : PT. Raja Grafindo Persada.Kartajaya, Hermawan & Muhammad Syakir Sula. 2006. Marketing Syariah. Bandung: Mizan Pustaka.Moleong, J. Lexy. 2002. Metodologi Penelitian Kualitatif. Bandung : PT. Remaja Rosdakarya.Nazir, Mohammad. 2003. Metode Penelitian. Jakarta: Ghalia Indonesia.Reksohadiprodjo, Sukanto. Manajemen Koperasi. 2007. Yogyakarta: BPFEYogyakarta.Rivai, Veithzal. 2009. Manajemen Sumber Daya Islami. Jakarta : Bentang Pustaka.Sabiq, Sayyid. 1993. Fikih Sunnah. Bandung : Al-Ma’rif.Sugiyono. 2012. Metode Penelitian Kuantitatif, Kualitatif Dan R&D. Bandung : Alfabeta.Suhendi, Hendi. 2002. Fiqh Muamalah. Jakarta : Raja Grafindo Persada.Tasmara, Toto. 2001. Kecerdasan Ruhaniah (Transcendental Intelligence). Jakarta: Gema Insani.Tasmara, Toto. 2002. Membudayakan Etos Kerja Islam. Jakarta: Gema Insani.Tasmara, Toto. 2006. Kepemimpinan Berbasis Spiritual (Spiritual Centered Leaderdhip). Jakarta: Gema Insani.Yin, Robert K. 2011. Studi Kasus : Desain dan Metode. Jakarta: PT.Raja Grafindo Persada.

Zakat Produktif Untuk Meningkatkan Kinerja Produksi, Motivasi dan Religiusitas Mustahiq (Studi Kasus Pada BAZ Jatim) Herwindo Ghora Nidityo; Nisful Laila
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

This research aims to determine the role of productive zakat toward the productive performance of mustahiq at their workplace.This research used qualitative methods through descriptive case study analysis.Characteristic of theinformant research are the mustahiq that already registered as BAZ Jatim member. The number of informant tested of this research by six mustahiq and there are two managers of BAZNAS were asked for further information from the beginning of the research. The sampling technique used by this research is interview instrument and triangulatin process as the validity tool.Based on the results of the research indicate that there are several role of productive zakat that affect the productive performance of mustahiq compared to the period before the zakat was distributed. The four factors as a result are the three main indicators, which is quantitative indicators, are change of number from the raw materials, quantity of productions, and the frequency of productions done. And the additional indicator is the effectivity of resource used, which is the factory overhead used of the production. Furthermore, in the process of research the productive zakat is also have a role to increasethe motivation to produce and the religiosity of mustahiq.Advice for the distributioninstitutions of zakat, are improves the number of productive programs and increases the management and distributions of the zakat, infaq, and shadaqah as a funding for the empowerment the people so that of the lng term the zakat can be an instrument for the poor and slum reduction. For the second next research, are adding the informations of productive zakat and its management. REFERENCESAl Qur’an dan Hadits.Antonio, Muhammad Syafi’i. 2001. Bank Syariah: Dari Teori Ke Praktik. Jakarta: Gema Insani.Asnaini.2007. Zakat Produktif Dalam Perspektif Hukum Islam. Yogyakarta: Pustaka Belajar.Fadlillah, Diah Nur. 2012. Analisis Penyerapan Tenaga Kerja Pada Industri Kecil (Studi Kasus di Sentra Industri Kecil Ikan Asin di Kota Tegal).Skripsi tidak diterbitkan. Semarang FEB Universitas Diponegoro.Miftah.2008, Pembaharuan Zakat Untuk Pengentasan Kemiskinan di Indonesia.Innovatio, Vol. VII, No. 14, Juli-Desember 2008.Nafi’ati, 2012.Pemberdayaan Mustahik Melalui Pendayagunaan Zakat Produktif (Studi Kasus Baitul Maal Hudatama Peduli Semarang Tahun 2011). Skripsi tidak diterbitkan. Sleman FE Universitas IAIN Walisongo.Nawawi, Ismail. 2010. Budaya Organisasi Kepemimpinan dan Kinerja Organisasi. Sidoarjo: Mitra Media Nusantara.Pusat Pengkajian dan Pengembangan Ekonomi Islam. 2007. Ekonomi Islam. Edisi Kesatu. Jakarta: PT Raja Grafindo Persada.Sartika, Mila. 2008. Pengaruh Pendayagunaan Zakat Produktif Terhadap Pemberdayaan Mustahiq pada LAZ Yayasan Solo Peduli Surakarta. Vol. II, No. 1, Juli 2008.Sugiyono. 2012. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.Suwiknyo, Dwi. 2009. Kamus Lengkap Ekonomi Islam. Yogyakarta: Total Media.Wirawan. 2009. Evaluasi Kinerja Sumber Daya Manusia: Teori Aplikasi dan Penelitian. Jakarta: Salemba Empat.

Implementasi Konsumsi Islami Pada Pengajar Pondok Pesantren (Studi Kasus Pada Pengajar Pondok Pesantren Al Aqobah Kecamatan Diwek Kabupaten Jombang) Bagus Baidhowi; Irham Zaki
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

This study aims to determine the application of Islamic consumption by Al Aqobah Boarding School teacher in Diwek Subdistrict, Jombang District.This study used a qualitative approach with descriptive case study method. The population characteristics of this study are the teachers of Al Aqobah Boarding School in Diwek Subdistrict, Jombang District. The teachers of Al Aqobah Boarding School who know and understand the consumption according to Islam are people who implement Islamic consumption in his life, the teacher/ustadz and ustadzah who has been teaching at Al Aqobah boarding school at least 2 years. The number of samples in this study was six informants. The sampling technique used was purposive sampling.Based on the results of this study showed that Al Aqobah boarding school teacher in Diwek Subdistrict, Jombang District, has implemented the Islamic consumption legally (halal); they are not extravagant not only in spending wealth but also in living luxury and showing assets. They can also make the balance system between worldly and hereafter consumption.Moreover, the suggestion for all of people in Al Aqobah boarding school and also the teachers are expected to continue teaching the consumption which is true to Islam, apply in everyday life, and provide appropriate examples to the students. For further research, it is expected to examine the same topic with more in depth details about the implementation of Islamic consumption on other aspects that are more specific. REFERENCESAl Qur’an dan Hadits. Afzalurrahman. 1995. Doktrin Ekonomi Islam. Yogyakarta: Dana Bhakti Wakaf.Hidayat, Muhammad. 2010. An Introduction to The Sharia Economic. Jakarta: Zikrul Hakim.Karim, Adiwarman. 2012. Ekonomi Mikro Islam. Edisi Keempat. Jakarta: PT Raja Grafindo Persada.Mastuhu. 1994. Dinamika Sistem Pendidikan Pesantren : Suatu Kajian Tentang Unsur dan Nilai Sistem Pendidikan Pesantren. Jakarta: INIS.Moleong, J. Lexy. 2002. Metodologi Penelitian. Kualitatif. Bandung: PT.Remaja Nafik, Muhammad H.R. 2009. Rasionalitas Konsumsi Muslim di Seminar Rosdakarya. Ekonomi Islam. Makalah tidak diterbitkan. Surabaya Fakultas Ekonomi dan Bisnis Universitas Airlangga Surabaya.Nasution, Mustafa Edwin. 2006. Pengenalan Eksklusif Ekonomi Islam. Edisi Pertama. Jakarta: Kencana Prenada Media Grup.Pujiyono, Arif. 2006. Teori Konsumsi Islami. Dinamika Pembangunan, Vol. 3, No. 2: 196-207.Pusat Pengkajian dan Pengembangan Ekonomi Islam. 2008. Ekonomi Islam. Edisi Kesatu. Jakarta: PT Raja Grafindo Persada.Qardhawi, Yusuf. Peran Nilai dan Moral dalam Perekonomian Islam. Terjemahan oleh Didin Hafiluddin, dkk. 2001. Jakarta: Robbani Press.Rosyidi, Suherman. 2006. Pengantar Teori Ekonomi. Jakarta: Raja Grafindo Persada.Sugiyono. 2011. Metode Penelitian Kuantitatif Kualitatif R&D. Bandung: Alfabeta. Suwiknyo, Dwi. 2010. Kompilasi Tafsir AyatAyat Ekonomi Islam. Yogyakarta: Pustaka Pelajar.Yin, Robert K. 2011. Studi Kasus:Desain dan Metode. Jakarta: PT.Raja Grafindo Persada.

Efektivitas Memberdayakan Ekonomi Pada Program Komunitas Usaha Mikro Muamalat Berbasis Masjid di Masjid Miftahul Jannah Surabaya Hanif Ardiansyah; Muhammad Nafik HR
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/vol1iss20149pp647-660

The porpose of this research is to find out the effectiveness of Mosque-basedMicrobusiness Community Program to empowering mustahiq’s economy at Miftahul Jannah Mosque Surabaya.The research method of this research is a qualitative approach, case studies strategy, and descriptive analysis techniques which collecting data through interview, and observation. The informants are members of Mosque-based Microbusiness Community Program at Miftahul Jannah Mosque Surabaya, consist of seven people who had attanded the program and has recieved assistance zakat productive in the form venture capital from Baitul Maal Muamalat through Mosque-based Microbusiness Community Program (KUM3).Based on the results of the research is Mosque-based Microbusiness Community Program effective to empower mustahiq’s economy use productive zakat consist of venture capital, the mosque has a maximum role to facilitate the distribution of productive zakat from Baitul Maal Muamalat to mustahiq evidenced by increasing three indicators, namely ruhiyah, partisipation, and business. REFERENCES Al Qur’an Al Karim.Antonio, M. Syafi’i. 1999. Bank Syaria: Wacana Ulama dan Cendekiawan. Jakarta:Tazkia Institute.Arens,Alvin A.J.K Loebbecke.2001. Auditing Suatu Pendekatan Terpadu. Jakarta: Airlangga.Asnaeni. 2010. Membangun Zakat Sebagai Upaya Membangun Masyarakat. Jurnal La_Riba. Volum IV, no. 1.Djazuli, A. 2002. Lembaga-Lembaga Perekonomian Umat. Jakarta: PT.Raja Graindo Persada.Hafidhudin, Didin. 1998. Panduan Praktis Tentang Zakat, Infaq, Shadaqah. Jakarta: Gema Insani.. 2006. Panduan Zakat Praktis. Jakarta: Dompet Dhuafa Republika.. 2007. Agar Harta Berkahdan Bertambah Gerakan Memberdayakan Zakat, Infaq, Shadaqah. Jakarta: Gema Insani.Jhingan, M.I. 2004.Ekonomi Pembangunan dan Perencanaan.Jakarta : PT. Raja Grafindo Persada.Kunarjo. 2002. Perencanaan dan Pengendalian Program Pembangunan. Jakarta: UI press.Mufraini, M. Arif. 2006. Akuntansi dan Manajemen Zakat: Mengkomunikasikan Kesadaran dan Mengembangkan Jaringan. Jakarta: Kencana.Qardhawi, Yusuf. 1991. Hukum Zakat. Jakarta: Lentera.. 1995. Kiat Islam MengentaskanKemiskinan. Jakarta: GemaInsani Press.. 1996. Hukum Zakat Studi Komparasi Mengenai Status danFilsafat Zakat Berdasar AlQur’an dan Hadist. Jakarta: Mizan.. 2005. Spektrum Zakat dalamMengembangkanEkonomiK erakyatan (terj.). Jakarta: Zikrul Hakim.Ryandono, Muhamad Nafik Hadi. 2008. Ekonomi Ziswaq(Zakat, Infaq, Shadaqah, dan Waqaf). Surabaya: IFDI dan cenforis.Sugiyono. 2011. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung:Alfabeta.Tyson,Shaun& Tony jakson.2000. The Essence of Organizational. Yogyakarta: ANDIYin. 2002. Studi Kasus Desain & Metode. Jakarta: PT Grafindo Persada. Yuliana,Indah. 2012. Implementasi Pendistribusian Dana Zakat, Infaq,dan Shadaqah Perbankan Syariah Untuk Pemberdayaan Usaha Kecil Mikro di Malang.Artikel. Malang: UIN Maulana Malik Ibrahim.

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