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All Journal Jurnal Terapan Manajemen dan Bisnis EQIEN - JURNAL EKONOMI DAN BISNIS Coopetition : Jurnal Ilmiah Manajemen International Journal Of Science, Technology & Management (IJSTM) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
Safitri, Koko
Sekolah Tinggi Ilmu Ekonomi Sampit
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ANALISIS PENGARUH CUSTOMER EXPERIENCE DAN KEPUASAN KONSUMEN TERHADAP MINAT BELI ULANG DI STORIA CAFFE MMXVI Safitri, Koko
Jurnal Terapan Manajemen dan Bisnis Vol 3, No 1 (2017)
Publisher : Institute fo Managing and Publishing Scientific Journals

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Based on the purpose of this study is to analyze the relationship patterns between research variables, so that this study can be grouped as correlational research which will eventually be explained in detail the model formed as a picture and the extent to which relationships among variables affect each other. Therefore, this research will be supported by qualitative information to support the results of quantitative analysis. Sampling in this study was done randomly based on certain criteria of respondents who had eaten in Storia Caffe MMXVI. Sampling is intended to obtain an overview of the population by taking some of the population. Some of these populations are expected to represent the overall picture of the population. Population sampling is done randomly but in accordance with the ease of the researcher or convenience sampling.Based on the results of this study indicate that the variable Customer Experience and Consumer Satisfaction variables affect the variable Re-Purchase Intention and Customer Experience variables affect the variable Consumer Satisfaction because all variables are < p value (0.05). These results were tested using Amos Software with SEM analysis techniques.
Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Loyalitas Melalui Kepuasan Konsumen Pada Café Hangout Di Sampit Yesi Triyuliarlita Amelia; Koko Safitri
Coopetition : Jurnal Ilmiah Manajemen Vol 12 No 1 (2021): Coopetition: Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

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Abstract

The purpose of this study was to determine the effect of service quality and facilities influence on loyalty in the cafe. Hangout Sampit consumer satisfaction as an intervention variable. By taking the sample using nonprobability sampling technique where sampling does not provide equal opportunities or opportunities for each element or member of the population to be selected as samples. The results of the Hypothesis Test in this study for the variable service quality (X1) to the Loyalty variable (Y) with the coefficient path is positive 0.91 with a P value <0.001 less than 0.05 and R-Square is 0.84 which means Quality service has a positive effect on loyalty with a large influence of 84%. Hypothesis test results for the Facility variable (X2) on Loyalty (Y) with a positive Path Coefficients value of 0.90 with a p value <0.001 less than 0.05 and R-Square of 0.82 means that facilities have a positive effect on loyalty. with a large influence of 82%. Hypothesis test results for the variable Product Quality (X1) on Customer Satisfaction (Z) with the value of Path Coefficients having a positive value of 0.94 with a p value <0.001 less than 0.05 and R-Square having a value of 0.89 which means that service quality has an effect positive on consumer satisfaction with a large effect of 89%. %. Hypothesis test results for the Facility variable (X2) on customer satisfaction (Z) with a positive path coefficients value of 0.94 with a p value <0.001 less than 0.05 and R-Square value of 0.89, it means that facilities have a positive effect on Consumer satisfaction with the influence of 89%. Hypothesis test results for the variable Customer Satisfaction (Z) on Loyalty (Y) with the value of Path Coefficients having a positive value of 0.95 with a p value <0.001 less than 0.05 and R-Square having a value of 0.91 which means that customer satisfaction has a positive effect to Loyalty with a big influence of 91%.
Good Corporate Governance and Corporate Social Responsibility in Moderating the Effect of Environmental Performance on Financial Performance Koko Safitri
International Journal of Science, Technology & Management Vol. 2 No. 6 (2021): November 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i6.399

Abstract

The purpose of this study was to determine how much influence environmental performance has on financial performance and the influence of Good Corporate Governance and Corporate Social Responsibility on companies listed on IDX30 for the period February – April 2021. By using a descriptive approach and the SEM-PLS method. This research was conducted by taking secondary data. Sources of data were obtained from the annual report published on the Indonesia Stock Exchange (IDX) in 2019 on the website (www.idx.co.id) and the CPRP report issued by the Ministry of Environment and Forestry in 2018-2019. The results showed that; (1) Environmental performance has an effect on financial performance, with P Values of 0.023 <0.05. (2) Good Corporate Governance does not moderate the relationship between environmental performance and financial performance, with P Values of 0.196 > 0.05. (3) Corporate Social Responsibility as a moderator of the relationship between environmental performance and financial performance, with P Values of 0.024 <0.05.
KUALITAS KEPUASAN KERJA DAN MOTIVASI KERJA MEMEDIASI KEHIDUPAN KERJA TERHADAP KINERJA KARYAWAN Eka Sekar Ayu Pratiwi; Koko Safitri
Eqien - Jurnal Ekonomi dan Bisnis Vol 10 No 2 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.113 KB) | DOI: 10.34308/eqien.v10i2.625

Abstract

Providing the right motivation and creating a good quality of working life, fostering organizational commitment for employees so as to create job satisfaction and have an effect on improving employee performance. This study aims to examine the effect of quality of job satisfaction on Performance Through Job Satisfaction and Work Motivation. This research at PT. Bumihutani Lestari Katingan Regency using primary and secondary data. The analytical techniques in this study use SEM-PLS. The results in this study that the quality of work life does not significantly affect performance but will have an effect if mediated by job satisfaction and work motivation. With the result that improvement in performance of working life will increase if mediated by job satisfaction and work motivation.
Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Loyalitas Melalui Kepuasan Konsumen Pada Café Hangout Di Sampit Yesi Triyuliarlita Amelia; Koko Safitri
Coopetition : Jurnal Ilmiah Manajemen Vol. 12 No. 1 (2021): Coopetition: Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v12i1.296

Abstract

The purpose of this study was to determine the effect of service quality and facilities influence on loyalty in the cafe. Hangout Sampit consumer satisfaction as an intervention variable. By taking the sample using nonprobability sampling technique where sampling does not provide equal opportunities or opportunities for each element or member of the population to be selected as samples. The results of the Hypothesis Test in this study for the variable service quality (X1) to the Loyalty variable (Y) with the coefficient path is positive 0.91 with a P value <0.001 less than 0.05 and R-Square is 0.84 which means Quality service has a positive effect on loyalty with a large influence of 84%. Hypothesis test results for the Facility variable (X2) on Loyalty (Y) with a positive Path Coefficients value of 0.90 with a p value <0.001 less than 0.05 and R-Square of 0.82 means that facilities have a positive effect on loyalty. with a large influence of 82%. Hypothesis test results for the variable Product Quality (X1) on Customer Satisfaction (Z) with the value of Path Coefficients having a positive value of 0.94 with a p value <0.001 less than 0.05 and R-Square having a value of 0.89 which means that service quality has an effect positive on consumer satisfaction with a large effect of 89%. %. Hypothesis test results for the Facility variable (X2) on customer satisfaction (Z) with a positive path coefficients value of 0.94 with a p value <0.001 less than 0.05 and R-Square value of 0.89, it means that facilities have a positive effect on Consumer satisfaction with the influence of 89%. Hypothesis test results for the variable Customer Satisfaction (Z) on Loyalty (Y) with the value of Path Coefficients having a positive value of 0.95 with a p value <0.001 less than 0.05 and R-Square having a value of 0.91 which means that customer satisfaction has a positive effect to Loyalty with a big influence of 91%.
Kecepatan Penyesuaian Leverage : Bukti Empiris Perusahaan Pertambangan di Indonesia Garnis Irawanti; Koko Safitri
Coopetition : Jurnal Ilmiah Manajemen Vol. 13 No. 2 (2022): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v13i2.1760

Abstract

This study aims to examine the speed of target adjustment and the company's leverage. Mining companies listed on the Indonesia Stock Exchange for the period 2015 to 2020 are the objects of this research, especially in terms of examining the factors that affect the speed of adjustment to the target leverage. This study uses a sample of 34 mining companies in conducting observations. This study uses a dynamic approach that takes into account the possible deviations between the actual leverage ratio and the company's targeted leverage ratio. The results of the study show that 1) the speed of leverage adjustment made by mining companies in Indonesia is still influenced by adjustments to the costs borne by the company, the adjustment time, and the process of making adjustments, even though leverage adjustment is very necessary in achieving company profitability. 2) Profitability has a significant effect on speed adjustment. This is because profitability is the main source of funding for the company. So it can be said that leverage adjustment requires an increase in profitability. 3) Firm size has a negative effect on the speed of adjustment. Consideration of the costs that will be faced by the company if making adjustments, is a reason for companies not to immediately make adjustments. 4) Company growth has a positive effect on speed adjustment. Companies with high growth, it is easier to change the composition of their capital structure by changing the composition of new capital 5) Distance has a negative effect on the speed of adjustment. The further the deviation (distance) between the target leverage and the actual leverage, the slower the adjustment made by the company.
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP MINAT BELI ULANG BERAS BATANG GADIS DI AGEN S. RIYADI MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING Wawan Setiawan; Koko Safitri
Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi) Vol 3 No 3 (2019): September-Desember 2019
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.527 KB) | DOI: 10.31955/mea.v3i3.628

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas produk dan harga terhadap minat beli ulang beras batang gadis di Agen S. Riyadi melalui kepuasan konsumen sebagai variabel intervening. Dengan teknik pengambilan sampel menggunakan teknik nonprobability sampling dimana pengambilan sampel yang tidak memberi peluang atau kesempatan yang sama bagi setiap unsur atau anggota populasi untuk dipilih menjadi sampel. Populasi dalam penelitian ini yaitu konsumen Agen S. Riyadi dan 53 orang diambil sebagai sampel serta di uji dengan alat uji validitas, uji reliabilitas, uji mediasi serta uji hipotesis dengan bantuan program WarpPLS versi 3.0. Hasil Uji Hipotesis dalam penelitian ini untuk variabel Kualitas produk (X1) terhadap variabel Kepuasan Konsumen (Z) dengan path Coefficients bernilai positif 0,93 dengan nilai P values <0,001 lebih kecil dari 0,05 dan R- Square bernilai 0,87 itu berarti Kualitas produk berpengaruh positif terhadap kepuasan konsumen dengan besar pengaruhnya sebesar 87%. Hasil Uji hipotesis untuk variabel Harga (X2) terhadap Kepuasan Konsumen (Z) dengan Nilai Path Coefficients bernilai positif 0,83 dengan nilai p values <0,001 lebih kecil dari 0,05 dan R-Square bernilai 0,78 itu berarti Harga berpengaruh positif terhadap kepuasan konsumen dengan besar pengaruhnya sebesar 78%. Hasil uji hipotesis Variabel kepuasan konsumen (Z) terhadap minat beli ulang dengan nilai path coefficients bernilai positif 0,98 dengan nilai P-values <0,001 lebih kecil dari 0,05 dan R-Square bernilai 0,97 hal ini berarti kepuasan konsumen berpengaruh positif terhadap minat beli ulang, dengan besar pengaruhnya sebesar 97%.
TRUST MEMEDIASI ONLINE CUSTOMER REVIEW DAN RATING TERHADAP MINAT BELI MELALUI MARTKETPLACE SHOPEE Nidia Agustin Wibowo; Koko Safitri
Eqien - Jurnal Ekonomi dan Bisnis Vol 11 No 04 (2022): EQIEN- JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v11i04.1256

Abstract

This study used quantitative data and the data collection method used in this study was a questionnaire using a Likert scale. The population used in this study were STIE Sampit students who used Shopee as a place to shop online. While the sample in this study amounted to 75 respondents and used a sampling technique based on accidental sampling, namely based on the coincidence of anyone who met and made a purchase at the shopee marketplace. The results of this study indicate that (1) online customer reviews have a significant effect on purchase intention with a t statistic value of 2.664 (2) online customer reviews have a significant effect on trust with a t statistical value of 4.709 (3) online customer ratings have no effect on purchase intentions with a t value statistic 1.028 (4) online customer rating has a significant effect on trust with a t statistic value of 4.555 (5) trust has a significant effect on purchase intention with a t statistic value of 2.346 (6) trust mediates online customer review of purchase intention with a t statistic value of 2.029 (7) trust mediates online customer rating of purchase intention with a statistical t value of 2.019. The R Square result of buying interest is 0.393 indicating that the research model is classified as moderate and means that online customer reviews, online customer ratings, and trust together contribute to buying interest of 39.9% and the rest is influenced by other variables outside of this study.
Co-Authors Eka Sekar Ayu Pratiwi Garnis Irawanti Nidia Agustin Wibowo Wawan Setiawan Wawan Setiawan Yesi Triyuliarlita Amelia Yesi Triyuliarlita Amelia