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All Journal Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Prosiding Seminar Nasional Universitas Serambi Mekkah
Hanifah Jasin
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Agriculture, Biological Sciences & Forestry Astronomy Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Environmental Science Mechanical Engineering Other

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PENGARUH KUALITAS PELAYANAN DAN KUALITAS AIR TERHADAP KEPUASAN PELANGGAN PADA PDAM TIRTANADI CABANG TUASAN MEDAN Hanifah Jasin; Ika Sriwahyuni
Ekonomikawan: Jurnal Ilmu Ekonomi dan Studi Pembangunan Vol 14, No 1 (2014): Ilmu Ekonomi dan Studi Pembangunan
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (57.489 KB) | DOI: 10.30596/ekonomikawan.v14i1.224

Abstract

Service is how far the difference between reality and expectations of the customer for the services they receive. Quality of care can be determined by comparing the perceptions of customers for services with the services they receive. The product quality is the level of characteristics that can be measured the extent to which a product or service to meet the tastes and needs of consumers. Consumer satisfaction can be created if the goods or services can reach or exceed what customers expect. From the above definition it can be seen the role of service and quality of products is very necessary for the company to give satisfaction to the consumer so that the company in the eyes of the company. So it can be concluded that the quality of service that is effective and excellent product quality to provide customer satisfaction.This study aims to determine how much influence the quality of service and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan. The population in this study are all customers of PDAM Tirtanadi Branch Tuasan Medan. And the sample in this study is limited only 101 subscribers of PDAM Tirtanadi Branch Tuasan Medan.Data collection techniques in this study is a list of questions (questionnaire) and study documentation of PDAM Tirtanadi Branch Tuasan Medan. And data analysis techniques used are simple correlation, t-test coefficients f and simple.From the results of the simple correlation is known that the correlation coefficient obtained from the quality of service is 0.199. It shows the influence of service quality on customer satisfaction. Then the correlation coefficient obtained from the water quality is 0.226. It shows the influence of water quality on customer satisfaction. Then the existence of a significant effect between service quality and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan. Based on the values obtained significant F test sig. 0.009 ( sig. 0.009 > α 0.05 ), thus H0 accepted. With the conclusion of the existence of a significant effect between service quality and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan.
PERAN KINERJA KARYAWAN : PENGARUH KECERDASAN EMOSIONAL DAN KOMITMEN ORGANISASI PADA PT. BANK MANDIRI (PERSERO) TBK AREA MEDAN IMAM BONJOL Hanifah Jasin
Prosiding Seminar Nasional USM Vol 3, No 1 (2022): SEMNAS MULTIDISIPLIN ILMU
Publisher : Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kecerdasan emosional dan komitmen organisasi terhadap kinerja karyawan pada PT. Bank Mandiri (Persero) Tbk Area Medan Imam Bonjol. Penelitian ini termasuk pada penelitian asosiatif dan kuantitatif sebab pendekatan yang digunakan untuk mengetahui adanya hubungan suatu variabel dengan variabel lain dan penelitian menggunakan aspek perhitungan, rumus, dan kepastian data numeruk. Sampel dalam penelitian ini menggunakan sampel jenuh dengan mengambil seluruh bagian populasi yang berjumlah 88 karyawan. Teknik pengumpulan data yang digunakan dengan wawancara (interview), studi dokumentasi dan kuisioner (angket). Teknik analisis data dalam penelitian ini menggunakan uji asumsi klasik, regresi linier berganda, dan uji hipotesis. Hasil penelitian menunjukkan bahwa secara parsial dan simultan kecerdasan emosional dan komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. Bank Mandiri (Persero) Tbk Area Medan Imam Bonjol. Kata Kunci : Kecerdasan Emosional, Komitmen Organisasi, dan Kinerja.
Co-Authors Ika Sriwahyuni