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All Journal Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Natural Science Education Research (NSER)
Ika Sriwahyuni
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Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Physics

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PENGARUH KUALITAS PELAYANAN DAN KUALITAS AIR TERHADAP KEPUASAN PELANGGAN PADA PDAM TIRTANADI CABANG TUASAN MEDAN Hanifah Jasin; Ika Sriwahyuni
Ekonomikawan: Jurnal Ilmu Ekonomi dan Studi Pembangunan Vol 14, No 1 (2014): Ilmu Ekonomi dan Studi Pembangunan
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (57.489 KB) | DOI: 10.30596/ekonomikawan.v14i1.224

Abstract

Service is how far the difference between reality and expectations of the customer for the services they receive. Quality of care can be determined by comparing the perceptions of customers for services with the services they receive. The product quality is the level of characteristics that can be measured the extent to which a product or service to meet the tastes and needs of consumers. Consumer satisfaction can be created if the goods or services can reach or exceed what customers expect. From the above definition it can be seen the role of service and quality of products is very necessary for the company to give satisfaction to the consumer so that the company in the eyes of the company. So it can be concluded that the quality of service that is effective and excellent product quality to provide customer satisfaction.This study aims to determine how much influence the quality of service and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan. The population in this study are all customers of PDAM Tirtanadi Branch Tuasan Medan. And the sample in this study is limited only 101 subscribers of PDAM Tirtanadi Branch Tuasan Medan.Data collection techniques in this study is a list of questions (questionnaire) and study documentation of PDAM Tirtanadi Branch Tuasan Medan. And data analysis techniques used are simple correlation, t-test coefficients f and simple.From the results of the simple correlation is known that the correlation coefficient obtained from the quality of service is 0.199. It shows the influence of service quality on customer satisfaction. Then the correlation coefficient obtained from the water quality is 0.226. It shows the influence of water quality on customer satisfaction. Then the existence of a significant effect between service quality and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan. Based on the values obtained significant F test sig. 0.009 ( sig. 0.009 > α 0.05 ), thus H0 accepted. With the conclusion of the existence of a significant effect between service quality and water quality to customer satisfaction of PDAM Tirtanadi Branch Tuasan Medan.
ANALISIS POTENSI BENCANA KEKERINGAN DAN UPAYA MITIGASINYA DI DESA KAMPEK, BANGKALAN Abd Wahid S; Maylinda Hasanah; Maulidetul Hasanah; Zakiyatul Af’idah Ihsan; Ika Sriwahyuni; Yenny Arifah Maulidatin Nisa’; Aditya Rakhmawan
Natural Science Education Research Science Education National Conference 2022
Publisher : Program Studi Pendidikan IPA, Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/nser.v0i0.17846

Abstract

Mitigasi merupakan segala upaya untuk mengurangi resiko bencana yang terjadi. Kegiatan mitigasi bertujuan untuk memperoleh informasi mengenai mitigasi bencana alam yang ada di Desa Kampek Kecamatan Burneh - Bangkalan. Sampel penelitian yang digunakan sebanyak 2 orang diambil dengan teknik simpel random sampel. Instrumen yang digunakan yaitu pedoman wawancara dengan metode wawancara dan observasi. Hasil wawancara yang dilakukan menyatakan bahwa Desa Kampek tidak mengalami kekeringan yang parah saat musim kemarau karena warganya secara bergilir mengambil air yang ada pada sumber, sehingga resiko kekeringan yang ada di Desa Kampek dapat diminimalisir. Ketika musim kemarau berkepanjangan Desa Kampek mengalami kekeringan, tetapi mereka memiliki sumber air cadangan yang dapat digunakan sebagai kebutuhan sehari-hari. Dari hasil wawancara yang telah di lakukan di Desa Kampek dapat dikatakan bahwa warga Desa Kampek telah mempersiapkan diri dari bencana alam kekeringan yang akan terjadi selama musim kemarau.
Co-Authors Abd Wahid S Aditya Rakhmawan Hanifah Jasin Maulidetul Hasanah Maylinda Hasanah Yenny Arifah Maulidatin Nisa’ Zakiyatul Af’idah Ihsan