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Analisis Kepuasan Penumpang Gerbong Kereta Api Khusus Wanita menggunakan Model Servqual Ispurwanto, Wing; Pricillia, Vany Widya
Humaniora Vol 2, No 1 (2011): Humaniora
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/humaniora.v2i1.3066

Abstract

To find women's representation of passenger satisfaction for the special woman carriage train service traveling the routes of Bogor to Jakarta, researcher performed a descriptive quantitative research with a population of rail passengers. Data taken from 80 respondents using incidental sampling technique is analyzed using the SERVQUAL model. Research results show that overall passenger satisfaction levels of service specific car is at the level of discontent. This can be seen from the gap between perceptions and negative expectations. Dimensions of service quality perceived by passengers are not satisfied that the dimensions of connection, reliability, response and physical evidence. However there are several dimensions of service quality perceived by passengers quite happy. Dimensions are empathy, facilities, security and comfort. This research concludes that there is a perception gap between the expectations of the ministry with a value of -1.101. Therefore, it is recommended to train the managers to improve service for passengers, especially the dimensions of felt unsatisfactory by passengers.  
Hedonic Eating among Female Students: A Descriptive Study Cahyani, Anggita; Setyorini, Ari; Ispurwanto, Wing
Social Economics and Ecology International Journal Vol 2, No 2 (2018): October
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/seeij.v2i2.5658

Abstract

Obesogenic environment which characterized by a large number of cheap, easily accessible, delicious, and energy-dense foods has switch eating from energy need to pleasure. It raises the term hedonic hunger, or eats outside hunger and for pleasure. The aim of the study is to explore hedonic hunger in female students. Female students have been found as the more vulnerable when it comes about eating behaviour. N=211 in this study reported their hedonic hunger level using the Power of Food scale. The design of this study was quantitative descriptive. Data was analysed using descriptive technique. The result show that 37% participants were categorized as low in hedonic hunger, 37 % moderate, and 31.3% high. We conclude that this finding can be used as basis for healthy eating intervention that emphasizing the psychological aspect of eating.