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All Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Discovery : Jurnal Ilmu Pengetahuan
Dewi, Ika Sari
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS KUALITAS PELAYANAN DALAM PROSES PEMBELAJARAN BAHASA INGGRIS PADA POLITEKNIK LP3I MEDAN Dewi, Ika Sari
Discovery Vol 4 No 01 (2019): Discovery Vol. 04 No. 01 Tahun 2019
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) Universitas Hasyim Asy'ari (Unhasy)

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Abstract

ABSTRAK Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan dalam proses pembelajaran bahasaInggris pada Politeknik LP3I Medan. Jenis data yang digunakan adalah data primer dan data sekunder.Metode pengumpulan data adalah penelitian observasi lapangan, kuesioner dan kepustakaan. Metodeanalisis data yang digunakan adalah metode deskriptif kuantitatif yang diperoleh dari kuesioner yangdibagikan kepada mahasiswa tingkat III dengan sampel sebanyak 50 responden. Penelitian inimenggunakan metode Servqual yang membandingkan antara persepsi Pelanggan (mahasiswa PoliteknikLP3I Medan) atas layanan yang mereka terima dalam proses pembelajaran bahasa Inggris (perceivedservice) dengan layanan sesungguhnya yang mereka harapkan (expected service). Berdasarkan hasilpenelitian, didapat kesenjangan (Gap) antara persepsi dan harapan. Hasil penelitian menunjukkan bahwanilai gap terbesar terdapat pada indikator tangible dengan nilai gap sebesar 0,8 yaitu pada variabelfasilitas dan media pembelajaran bahasa Inggris dan nilai gap terendah terdapat pada indikatorresponsiveness dengan nilai gap sebesar 0,2 yaitu pada variabel kemampuan dosen merespon pertanyaanmahasiswa dengan cepat dan tepat. Kata Kunci : Kualitas Pelayanan Pembelajaran, Metode Servqual, Persepsi & Harapan.
Positive parenting : protect children from the hazard of gadgets Dewi, Ika Sari; Rahmawati, Etti; Nazriani, Dina; Meutia, Amalia; Siregar, Suri Mutia
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 2 (2019): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (228.734 KB) | DOI: 10.32734/abdimastalenta.v4i2.4231

Abstract

Technological developments have colored every aspect of life in various age levels. The age group of children belongs to a group that is vulnerable to the development of these technologies, especially the use of gadgets. Rational and age-appropriate gadget usage is one way to overcome the impact of using gadgets. This community service program aims to provide information and skills on how to deal with or handle the use of gadgets for children. This program is carried out with the delivery of 4 (four) materials through lectures, focus group discussions, and role play. Four material presented are: introduction to children's growth and development, the impact of gadgets, how to recognize the behavior of children who are addicted to gadgets, and design activities to make children avoid gadgets. The results of data analysis of the tests before and after the implementation of the program showed information about child growth and development which contributed 21.66% in increasing parents 'and teachers' knowledge of their children's development, information about the dangers of gadgets contributed 40.75% in increasing the knowledge of parents and teachers, and information about positive parenting has a very significant role of 46.05% in increasing the knowledge of parents and teachers towards positive parenting.
Co-Authors DWI SURYANTO Meutia, Amalia Rahmawati, Etti Suri Mutia Siregar, Suri Mutia