Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal CAM JOURNAL: Change Agent For Management Journal
Datuamas, Annisah A
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN TERHADAP LAYANAN PAYMENT POINT ONLINE BANK (PPOB) Datuamas, Annisah A
CAM JOURNAL, Jurnal Agen Perubahan Manajemen Vol 3 No 2 (2019)
Publisher : STIE Muhammadiyah Tanjung Redeb

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.704 KB) | DOI: 10.35915/cj.v3i2.380

Abstract

This study aims to analyze the factors that influence customer satisfaction with the payment of electricity and water bills for PDAMs at PT Nusa Mandiri. Methods of collecting data using a questionnaire distributed to 100 consumers of PT. Nusa Mandiri Berau District. The analysis tools used are Validity Test, Reliability Test, Multiple Linear Regression Analysis, t Test and F Test. The results of this study indicate that the factors that have a significant ef ect on customer satisfaction are Service Quality, Responsiveness, Empathy, Tangible. Whereas reability and assurance do not significantly influence customer satisfaction.
Co-Authors