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All Journal Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan ComTech: Computer, Mathematics and Engineering Applications
Indrawati, Ariani
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Computer Science & IT Engineering Library & Information Science Mathematics

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Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University Irfandhi, Kornelius; Indrawati, Ariani; Alexandra, Dwykie; Wanandi, Krisantus; Harisky, Yanuari; Liawatimena, Suryadiputra
ComTech: Computer, Mathematics and Engineering Applications Vol 7, No 1 (2016): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v7i1.2220

Abstract

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.
Interactive Visualization Dashboard for Exploring Scientific Publications in Indonesia Sihombing, Andre; Yaniasih; Indrawati, Ariani; Afandi, Sjaeful; Ningsih Maha, Rahmadani
Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Vol 11 No 2 (2023): December
Publisher : Program Studi Ilmu Perpustakaan UIN Alauddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/kah.v11i2a3

Abstract

Numerous bibliometric investigations have been carried out in Indonesia, primarily relying on publication data indexed exclusively in Scopus. This study aims to leverage scientific publication data from the Indonesian Scientific Journal Database (ISJD) by constructing an interactive visualization dashboard for the analysis of Indonesian scientific publications. This dashboard is expected to become an additional reference for researchers in the field of bibliometrics. The stages of making this dashboard consist of Identification of visualization needs referring to previous research; data feasibility check; data correction and update; data visualization; and evaluation to assess the correctness of the data and the resulting visualization. Evaluation results indicate that the dashboard's analysis system is functioning effectively, offering diverse analysis options. Nonetheless, the system has limitations related to data quality in ISJD, necessitating improvements in terms of completeness, appropriateness, and data updates. Future research will enhance the dashboard by incorporating citation analysis calculations to evaluate the performance of authors and journals.
Co-Authors Alexandra, Dwykie Harisky, Yanuari Irfandhi, Kornelius Ningsih Maha, Rahmadani Sihombing, Andre Sjaeful Afandi Suryadiputra Liawatimena Wanandi, Krisantus Yaniasih