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All Journal The Studies of Social Sciences Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
Aditama, Roni Angger
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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ANALISIS TINGKAT KUALITAS PELAYANAN JASA TV KABEL DAN INTERNET PADA PT. MALANG MULTIMEDIA MANDIRI Aditama, Roni Angger
The Studies of Social Sciences Vol 1, No 1 (2019)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35801/tsss.2019.1.1.25017

Abstract

In this globalization era, the development of information technologcy and communication have raised too, and become an important need by the society. It was becoming a trigger of high competition between cable television and internet service providers. Several ways are done for improving the service quality toward customers. The dimension of services quality are such as tangibles factor, reliability factor, responsiveness factor, assurance factor, and empathy factor. To measure the level of service quality, this research was done in PT. Malang Multimedia Mandiri by taking 100 respondents. Questionnaire was used to collect data and analyzed by descriptive quantitative method. The result of validation test state that the whole attributes are valid by r count > r table that is more than 0.195. By using reliability test stated that the result was reliable with the score of cronbach’s alpha > 0.60. Then,continue with frequency distribution analysis by using IBM SPSS Software version 25 and the result shows that the service quality are good.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN M3 VISION MALANG Aditama, Roni Angger; Anggoro, Yudhi; Realita, Tasnim Nikmatullah
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 6 No 1 (2022): Edisi Januari - April 2022
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v6i1.1856

Abstract

Karyawan merupakan asset yang dimiliki oleh sebuah organisasi, pengelolaan organisasi yang baik dan benar melalui gaya kepemimpinan transformasional dan motivasi kerja akan berdampak positif terhadap kinerja karyawan. Sebagaimana penelitian yang telah diadakan dengan judul “Pengaruh Gaya Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kinerja Karyawan”. Dengan dimensi gaya kepemimpinan transformasional mencakup, Inspirational Motivation, Idealized Influence, Individualized Consideration, Intelectual Simulation, dimensi motivasi kerja mencakup, Need for Achievement, Need for Power, Need for Affiliation, dan dimensi kinerja karyawan meliputi, Quantity, Quality, Cost Effectiveness, Timeliness, Interpersonal Impact, Need for Supervision. Jenis penelitian ini ialah eksplanatori yang bersifat asosiatif dengan menggunakan 33 sampel karyawan M3 Vision Malang. Metode pengambilan data dengan observasi, interview, dan kuesioner, serta telah diuji validitas dan reliabilitas terhadap 41 butir pertanyaan dengan hasil valid (r hitung > r tabel 0,334) dan reliabel (Croncbach Alpha dengan koefisien ≥ 0.6). Untuk berikutnya, diadakan serangkaian proses analisis dengan metode analisis linier regresi berganda diperoleh hasil persamaan , uji asumsi klasik, uji heteroskedastisitas, uji normalitas, uji T partial, uji F simultan, uji multikolinieritas, dan Koefisien Determinasi (R²), dimana proses pengolahan data mempergunakan software IBM SPSS versi 25 dan diperoleh hasil terdapat pengaruh secara signifikan antara variabel Gaya Kepemimpinan Transformasional dan Motivasi Kerja terhadap Kinerja Karyawan.
Co-Authors Anggoro, Yudhi Realita, Tasnim Nikmatullah