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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI The Studies of Social Sciences
Karuntu, Merlyn Mourah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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KELOMPOK PENJUAL MAKANAN SECARA ONLINE DI PERUMAHAN GRIYA PANIKI INDAH (GPI) KECAMATAN MAPANGET KOTA MANADO PROPINSI SULAWESI UTARA Karuntu, Merlyn Mourah; Mandey, Silvya Lefina
The Studies of Social Sciences Vol 2, No 1 (2020)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35801/tsss.2020.2.1.26893

Abstract

Griya Paniki Indah (GPI) housing is one of the largest housing estates in North Sulawesi. With more than 7,000 houses built, this housing has become one of the relatively large residential locations. This condition provides an opportunity for the emergence of online food selling businesses in this housing in an effort to meet the needs of the people in the housing. This PKM elevates the community of online food seller groups which are micro, small and medium enterprises (MSMEs) which increase from time to time but often experience dissatisfaction from consumers due to product quality that is not in accordance with what is described in online media, lead time for food delivery is usually more from 1 hour and the inconsistency of the quality of the product produced. The online Food Seller group is an economically productive target audience. This service seeks to address the problem of customer dissatisfaction with online food vendors by making training to provide knowledge and understanding of quality management concepts, especially those related to performance, features, reliability, conformance, durability, serviceability, aesthetic, and perception. As  well  as strategies for overall quality improvement through TQM elements, namely customer focus, obsession with quality, long-term commitment, teamwork, continuous system improvement, education and training, unity of purpose, and employee involvement and empowerment.
ANALISIS TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL PADA PT. ASEGAR MURNI JAYA DESA TUMALUNTUNG KAB. MINAHASA UTARA Lamato, Brian R.; Jan, Arrazi Bin Hasan; Karuntu, Merlyn Mourah
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE VOL. 5 No. 2 (2017) HAL. 363 - 486
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (574.814 KB) | DOI: 10.35794/emba.5.2.2017.15698

Abstract

Abstrak: Tujuan penelitian untuk mengkaji pengaruh Total Quality Management (TQM) yang terdiri dari: fokus pada pelanggan, perbaikan sistem secara berkesinambungan, pendidikan dan pelatihan serta perlibatan dan pemberdayaan karyawan terhadap kinerja manajerial secara simultan maupun parsial pada perusahaan PT. Asegar Murni Jaya, Desa Tumaluntung Kabupaten Minahasa Utara. Jenis penelitian penelitian kuantitatif. Pelaksanaan penelitian di PT. Asegar Murni Jaya di Desa Tumaluntung, Kabupaten Minahasa Utara. Waktu penelitian yang digunakan untuk memperoleh data dan keterangan dari perusahaan, 1 bulan, bulan Februari sampai Maret 2017. Populasi penelitian adalah seluruh karyawan perusahaan berjumlah 143 orang karyawan. Jumlah responden sebagai sampel dalam penelitian ini 60 orang responden dan diambil sebagai sampel dalam penelitian. Hasil penelitian yaitu: (TQM): Fokus pada Pelanggan, Perbaikan Berkesinambungan, Pendidikan dan Pelatihan, serta Keterlibatan dan Pemberdayaan Karyawan berpengaruh signifikan terhadap Kinerja Manajerial pada PT. Asegar Murni Jaya. (TQM) yang terdiri dari (1) Fokus pada Pelanggan, (2) Perbaikan Berkesinambungan, berpengaruh signifikan terhadap kinerja manajerial. Sedangkan Total Quality Management yang terdiri dari: (1) Pendidikan dan Pelatihan, dan (2) Keterlibatan dan Pemberdayaan Karyawan, tidak berpengaruh terhadap kinerja manajerial. Saran: Perusahaan perlu memperhatikan hasil penelitian ini. Keterbatasan penelitian berfokus pada TQM khususnya empat indikator tersebut membuka peluang untuk dilakukannya penelitian lain terkait TQM dan kaitannya kinerja manajerial.Kata kunci : total quality management, kinerja manajerial
Co-Authors Jan, Arrazi Bin Hasan Lamato, Brian R. Mandey, Silvya Lefina