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All Journal Jurnal EMT KITA Sains Manajemen:Jurnal Manajemen UNSERA JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) J-MAS (Jurnal Manajemen dan Sains) Owner : Riset dan Jurnal Akuntansi Jurnal Sains Sosio Humaniora Jurnal Mantik JURNAL PENELITIAN EKONOMI DAN AKUNTANSI (JPENSI) Jurnal GeoEkonomi Jurnal Sains Manajemen dan Bisnis Indonesia Enrichment : Journal of Management EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Scientia Jurnal Pengabdian Masyarakat Nusantara Jurnal Ekonomi Jurnal Ekonomi Perjuangan (JUMPER) International Journal of Management Science and Information Technology (IJMSIT) Jurnal Manajemen Formosa Journal of Applied Sciences (FJAS) Jurnal Ilmu Sosial dan Humaniora
Erpurini, Wala
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Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Journal : Jurnal Scientia

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THE EFFECT OF HOSPITAL REPUTATION AND QUALITY OF SERVICE ON PATIENT SATISFACTION (CIMAHI PRIVATE HOSPITAL) Wala Erpurini
Jurnal Scientia Vol. 11 No. 01 (2022): Education, Sosial science and Planning technique, August
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (403.702 KB) | DOI: 10.35337/scientia.Vol11.pp337-346

Abstract

This study was conducted on patients of Mitra Kasih Cimahi Hospital. The purpose of this study was to determine the influence of hospital reputation and service quality on patient satisfaction in Cimahi private hospital. The research method that will be used in this study is Survey Research. In this study the unit of analysis is the individual patient Cimahi Private Hospital. The sample in this study as many as 75 respondents. Sampling random sampling method is a sampling technique used in this study. The method of analysis using multiple linear regression analysis, in addition to testing the validity and reliability of research instruments. Based on the results showed that there is no direct relationship between the reputation of the hospital (X1) with patient satisfaction (Y). second, there is a relationship between the quality of Service (X2) with patient satisfaction (Y). Third, there is a simultaneous influence between the reputation of the hospital (X1) and quality of Service (X2) with patient satisfaction (Y).
Co-Authors Abdul Holik Azhar Affandi Fachri Setiawan Hakim Mulfatama Hani Fitria Rahmani Irfan Kurnia Ramadhan Irma Devita Haryono Maman Rukmana Moch Badrudin Muhammad Rifky Pratama Nur Alamsyah Nur Alamsyah Rana Ardila Rahma Restu Astuti Rimbun Kencana Sidik Priadana Suci Indahsari Syifa Aulia Fajrin Wapa Samrotul Janah Wia Handayani Zulyanti, Rafikah