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All Journal Conference on Innovation and Application of Science and Technology (CIASTECH) G-Tech : Jurnal Teknologi Terapan Jurnal Teknik Informatika (JUTIF) JUSTIFY : Jurnal Sistem Informasi Ibrahimy JAR'S (Journal of Advanced Research in Informatics)
Fatah, Zaehol
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Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Education Energy Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Teknik Informatika (JUTIF)

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WEB-BASED BEAUTY SALON ORDERING INFORMATION SYSTEM AT DREAM SKIN AESTHETIC Halilatul Muallafa; Yunita, Irma; Fatah, Zaehol
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2180

Abstract

Dream Skin Aesthetic is a business that operates in the field of beauty services, especially facial treatments such as laser, basic facial, facial detox, spot peeling, acne peeling, etc. These service activities are carried out offline, which often causes long queues and inconvenience for customers such as services and maintenance services in general. In offline services, a weakness has been found which has been a problem for the owner all this time, namely the customer queques piling up when they want to carry out maintenance because they wait too long because these customers come directly to the place and don’t do it. Order in advance via telephone or WhatsApp. To overcome this problem, an online ordering and service management system was developed using the waterfall software development method. This system is designed to make it easier for users to access information, place orders and transact online. Apart from that, this system also helps the Dream Skin Aesthetic salon in managing customer data and order data more effectively and efficiently. This research resulted in a good system, as evidenced by reduced queues, increased customer satisfaction based on surveys, and increased salon operational efficiency as seen from more organized management data.
INFORMATION SYSTEM DESIGN USING CUTOMER RELATIONSHIP MANAGEMENT (CRM) METHOD AT PAGLAK PETUNG CAFE AND ART IN BANYUWANGI DISTRICT Nur Indahsari, Luluk; Yunita, Irma; Fatah, Zaehol
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2263

Abstract

The development of information and communication technology (ICT) has transformed the business world. The success of a cafe is now measured not only by its profits but also by its ability to build long-term customer relationships. Customer Relationship Management (CRM) is a strategy for building and maintaining good relationships with customers. Paglak Petung Cafe and Art in Banyuwangi faces customer management challenges as the number of customers increases. This research aims to design and build a CRM-based information system for the cafe to enhance the efficiency of managing customer data, orders, and promotions. The findings show that the developed system can improve the customer experience and provide a competitive advantage for the cafe. The system also facilitates management in making more accurate data-driven decisions
Co-Authors Abdul jalil ABDUS SAMAD Afandi, Muhammad Dzikry Akhlis Munazilin, Akhlis Aliyasin, Lukman Efendi, Ahmad Fadil Dwi Halilatul Muallafa Homaidi, Ahmad irma yunita Lidimilah, Lukman Fakih Lutfi, Zainul Nur Indahsari, Luluk Prasetyo, Jarot Dwi Rohman, Zainur Saleh, Taufik Sinta, Sinta Masruroh Sobri, Miftahus yogianto, ahmad Zubairi, Ach.