Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Sistem dan Manajemen Industri
Fauziyah, Rahma
Unknown Affiliation
Engineering Industrial & Manufacturing Engineering Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
INTEGRATING E-SERVQUAL AND KANO MODEL TO IMPROVE ADORABLE PROJECTS WEBSITE SERVICE QUALITY Fauziyah, Rahma; Rohayati, Yati; Sagita, Boby Hera
Jurnal Sistem dan Manajemen Industri Vol 3, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.474 KB) | DOI: 10.30656/jsmi.v3i2.1505

Abstract

This study aims to determine the classification of attribute needs of purchasing services through the Adorable Projects website by using the integration of e-Servqual and Kano Models. The selection of these objectives is based on the low level of website usage as an online purchasing tool owned by Adorable Projects. The classificati­on activity aims to make it easier for Adorable Projects to make improve­ments to the quality of its website services. Based on the results of data processing, 24 attributes in the must be the category, two attributes in the one-dimensional category, three attributes in the attractive category, and four attributes in the indifferent category. Strategy priority in developing service quality by increasing the diversity of service delivery features and product review features. The integration of e-Servqual and Kano can assist business owners in making strategic decisions related to improving the service quality.
Co-Authors Boby Hera Sagita Yati Rohayati, Yati