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Sahirudin, Ahmad
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Computer Science & IT

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Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction Nurhadi, Acmad; Yunita, Norma; Mukhayaroh, Anna; Sahirudin, Ahmad
Sinkron : Jurnal dan Penelitian Teknik Informatika Vol 3 No 2 (2019): SinkrOn Volume 3 Number 2, April 2019
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (269.861 KB) | DOI: 10.33395/sinkron.v3i2.10103

Abstract

In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.
Co-Authors Acmad Nurhadi Anna Mukhayaroh, Anna Yunita, Norma