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All Journal International Journal of Industrial Optimization (IJIO)
Cahyati, Nur
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Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Queue analysis of public healthcare system to reduce waiting time using flexsim 6.0 Amalia, Putri; Cahyati, Nur
International Journal of Industrial Optimization Vol 1, No 2 (2020)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.224 KB) | DOI: 10.12928/ijio.v1i2.2428

Abstract

Public healthcare is a health service facility from the government at a low cost. The problem is the long queue, which makes long patients’ waiting times. The patients are waiting for a maximum of more than 3 hours in the general polyclinic. Besides, the registration counter is almost busy all the time. The utilization is about 96.96%. Therefore, the objective of this research is to reduce the patients’ waiting time using the simulation method. Flexsim 6.0 software is employed to develop the public healthcare system and also develop some alternatives to improve the problem. The simulation model has been verified and validated. The result shows the waiting time is decreased by more than 80% by adding the resource in the registration counter. For managerial insight, this research could help the public healthcare system in satisfying the patients.
Co-Authors Putri Amalia