Article Per Year (5 Year)
p-Index From 2019 - 2024
0.947
P-Index
This Author published in this journals
All Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Jurnal Keperawatan Priority Journal of Education and Culture BEGIBUNG: Jurnal Penelitian Multidisiplin Indonesian Journal of Applied Accounting and Finance
Juliati
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Keperawatan Priority

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI RSUD DR. RM. DJOELHAM BINJAI Delimayani; Aisyah; Juliati; Nurlina
Jurnal Keperawatan Priority Vol. 6 No. 2 (2023)
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jukep.v6i2.4000

Abstract

Service quality is a measure of how well the level of service provided is able to match customer expectations. Patient satisfaction is an evaluation or assessment after using a service, that the selected service at least meets or exceeds expectations. This type of research is a descriptive study using a cross sectional analytic study design. The research objective is to determine the effect of service quality on patient satisfaction at the Dr. General Hospital. RM. Djoelham Binjai. In this study, the sampling technique was carried out using a saturated sample technique of 75 people. The results of hypothesis testing to see the relationship between variable X and variable Y are with a significant level (α) = 5% (0.05) and df = 1, the results are p.value = 0.000 at df = 1 where sig < (0.000< 0.05) then H0 is rejected so it can be concluded that there is an effect of service quality on patient satisfaction at the Dr. RM. Djoelham Binjai in 2021. The results of this study are expected to provide input to the hospital management to further improve the quality of service in order to increase patient satisfaction.
Co-Authors Adam, Mirza Fahrani Agil, Muhammad Fauzan Aisyah Arsi, Putri Ainun Azhari, Evy Delimayani Diana, Andi Rezki Hanung Triatmoko Junaeda, St. Musyafa?ah, Anis Nurlina Ramadhani, Siti Sandi Sawitri, Meliani Sri Suranta, Sri Wibowo, Brigitha Maura Adelia Yusuf