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All Journal Jurnal Ekonomi, Manajemen, dan Akuntansi Universitas Ngudi Waluyo
Hesty Puspitasari , Ratih
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Economics, Econometrics & Finance

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FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN KENDALISODO BRASSERIE PATRA JASA SEMARANG CONVENTION HOTEL Prabowo, Heri; Hesty Puspitasari , Ratih
Jurnal Ekonomi, Manajemen dan Akuntansi (JEMA) Universitas Ngudi Waluyo Vol 1 No 2 (2020): Periode Agustus 2020-JEMA
Publisher : Universitas Ngudi Waluyo

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Abstract

This study discusses the factors that influence customer satisfaction in Kendalisodo Brasserie Patra Jasa Semarang Convention Hotel. The number of samples is 105 respondents who have visited Patra Jasa Semarang more than once. The results of the analysis show satisfaction with customer satisfaction, as well as the quality of service emphasizes customer satisfaction. Likewise, the results of simultaneous trials show that facilities and service quality are related to customer satisfaction at Kendalisodo Brasserie Patra Jasa Semarang Convention Hotel.
Co-Authors Heri Prabowo