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Pengaruh Budaya Organisasi, Karakteristik Kompetensi, Kepuasan Kerja Terhadap Kinerja Layanan Publik Pegawai pada Kantor P.T. Pos Indonesia (Persero) Di Kota Ternate Sabuhari, Rahmat; Kamis, Ruslan
Jurnal Manajemen dan Bisnis Indonesia Vol 6 No 1 (2018): Jurnal Manajemen Bisnis Indonesia - Edisi Oktober 2018
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (25.398 KB) | DOI: 10.31843/jmbi.v6i1.188

Abstract

Penelitian ini bertujuan: 1). Menganalisis pengaruh variabel budaya organisasi terhadap kinerja pelayanan publik pegawai PT. Pos Cabang Ternate 2). Menganalisis variabel karakateristik kompetensi terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate. 3) Menganalisis variabel kepuasan kerja terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate. 4). Menganalisis variabel budaya organisasi, karakteristik kompetensi, dan kepuasan kerja secara simultan terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate.  Data yang digunakan adalah data sekunder yang diperoleh melalui kuesioner yang selanjutnya diolah dan dianalisis. Metode analisis yang digunakan dalam penelitian ini adalah Model Regresi Linier Berganda dengan pengujian hipotesis menggunakan uji statistik uji-t dan uji-F, setelah dilakukan uji ekonometrik berupa uji normaitas, uji multikolinieritas, uji heteroskedastisitas dan uji autokorelasi. Hasil analisis menunjukkan bahwa secara parsial baik variabel budaya organisasi, karakteristik kompetensi, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja layanan publik. Demikian pula pengujian secara simultan menunjukkan bahwa ketiga variabel tersebut di atas berpengaruh positif terhadap kinerja layanan publik pegawai PT. Pos Indonesia di KotaTernate.   Keywords : budaya organisasi, karakteristik kompetensi, kepuasan kerja, dan kinerja perlayanan publik
Organizational Culture Adaptation as a Mediation Effect of Human Resource Flexibility on Job Satisfaction and its Impact on Employee Performance Sabuhari, Rahmat
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.27026

Abstract

This research aims to study and analyze the direct effect of human resource flexibility, organizational culture adaptation, and job satisfaction on employee performance. This research also examines the indirect effect of human resource flexibility on employee performance with organizational culture adaptation as a mediating variable; the influence of organizational culture adaptation on employee performance with job satisfaction as a mediating variable; and also the influence of human resource flexibility on job satisfaction with organizational culture adaptation as a mediating variable. The sample in this study amounted to 153 employees of Courier Service Companies. The sampling technique uses sampling with certain criteria. SEM-PLS is used to test the hypothesis. The results showed that the human resources flexibility and job satisfaction had a significant influence on employee performance, but organizational culture adaptation did not have a significant effect on employee performance, this also resulted in the adaptation of organizational culture not able to mediate the effect of human resource flexibility on employee performance. However, the adaptation of organizational culture is able to mediate the effect of human resource flexibility on job satisfaction. Job satisfaction is also able to mediate the influence of organizational culture adaptation on employee performance.
The Role of Organizational Culture Adaptation and Job Satisfaction in Mediating Effects of Human Resource Flexibility on Employee Performance Sabuhari, Rahmat
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.27026

Abstract

This research aims to analyze the direct effect of human resource flexibility, organizational culture adaptation, and job satisfaction on employee performance, and also the indirect influence between human resource flexibility on employee performance through organizational culture adaptation and the effect of organizational culture adaptation on employee performance through job satisfaction. The method of data collection is a survey using a questionnaire. The sampling technique used sampling with certain criteria and obtained 153 samples from 176 respondents that could be analyzed. The results showed that there was a positive and significant influence between the HR flexibility and employee performance, job satisfaction and employee performance, but organizational culture adaptation did not have a significant effect on employee performance, this also resulted in organizational cultural adaptation unable to mediate the effect of HR flexibility on employee performance. Job satisfaction is also able to mediate the influence of organizational culture adaptation on employee performance. HR flexibility and job satisfaction provide a very significant role in improving employee performance.