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All Journal Jurnal Kajian Bali Dia: Jurnal Administrasi Publik Jurnal Kebijakan dan Administrasi Publik Otoritas : Jurnal Ilmu Pemerintahan Sociological Jurisprudence Journal PERSPEKTIF International Journal of Demos Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Rambideun : Jurnal Pengabdian Kepada Masyarakat ABDI MASSA: Jurnal Pengabdian Nasional JURNAL ILMIAH GLOBAL EDUCATION Jurnal Progress Administrasi Publik (JPAP) I-Com : Indonesian Community Journal Journal Of Contemporary Public Administration (JCPA) Innovative: Journal Of Social Science Research Influence: International Journal of Science Review JKAP (Jurnal Kebijakan dan Administrasi Publik)
Ni Putu Tirka Widanti
Universitas Ngurah Rai Denpasar, Bali, Indonesia
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Journal : Otoritas : Jurnal Ilmu Pemerintahan

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The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia Ni Putu Tirka Widanti
Otoritas : Jurnal Ilmu Pemerintahan Vol 13, No 1 (2023): (April 2023)
Publisher : Department of Government Studies Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v13i1.9975

Abstract

Public service is defined as an activity that serves the necessity of an individual, people, or organization group that has an interest in the organization based on the main requirements and procedures which are determined and intended to fulfill the satisfaction of service recipients. Employee performance management (PM) is frequently marketed as an innovation to improve public sector performance, but it is internationally challenging to execute. The success of service provider organisations (providers) is strongly dependent on the pleasure of the people who receive these services. The Denpasar City government endeavoured to address this issue by introducing the sewakadarma work ethos in the execution of public services. The Sewaka Dharma is a Hindu ideology that prioritises the alignment of one's thoughts, speech, and actions towards the service of promoting harmony among human, natural, and divine values. The objective of this research is to investigate the impact of the sewakadarma work culture on enhancing the standard of public services in Denpasar City. The present study employs descriptive qualitative research methodologies. The results showed that the sewakadarma work culture has been implemented well through the formation of the sewakadarma cadre, the success of the sewakadarma work culture is evidenced by the awards obtained by the Denpasar city government in providing public services.
Co-Authors Anak Agung Gde Raka Anak Agung Gde Raka Anak Agung Gede Raka Ayu Putu Utari Parthami Lestari, Ayu Putu Utari Parthami Bambang Kusbandrijo Charles Fernandes Cokorde Istri Dian Laksmi Dewi Cokorde Istri Dian Laksmi Dewi Dewa Ayu Agung Intan Pinatih Eko Prasetyo Fitria Fajarwati I Gede Mahatma Yogiswara Winatha I Ketut Agus Sudarmawan I Made Joni Dwi Putra I Made Kartika I Made Sudarma I Made Sumada I Made Surya Atmadja I Nyoman Hadi Suharyana Ida Ayu Dessyana Novitasari Ida Ayu Putu Sri Widnyani Jehanara Jehanara Luh Nila Winarni Luh Riniti Rahayu Ni Putu Pustiarini Nyoman Diah Utari Dewi Putu Gede Herlambang Putu Sandi Saputra Ristya Widi Endah Yani Sri Sulandri Widia Sari